ServiceNow Developer (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a ServiceNow Developer to join our fast growing IT Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality. You will have extensive knowledge and experience of ServiceNow's ITSM modules, the CMDB and ServiceNow's Common Service Data model (CSDM). You will contribute your expertise designing and building first-class solutions to meet evolving business requirements. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge and expertise. Bring your passion for developing creative solutions and elegant coding to CrowdStrike.

What You'll Do:

• Develop, test, and document working custom development, integrations, and data migrations for ServiceNow features, applications and projects
• Translate business requirements into well-architected solutions that best leverage the ServiceNow platform
• Manage CMDB health, integrations, Discovery, and Service Mapping
• Design and develop a workflow framework that can be applied to many workflows and continuously seek new opportunities to improve our current manual processes
• Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Execute test plans to ensure quality solutions are delivered
• Communicate with team members and stakeholders to ensure effective collaboration throughout all phases of development, testing and deployment
• Provide detailed estimates and work breakdown structure for assigned tasks
• Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues impacting SLAs or platform health
• Maintain a flexible and proactive work environment

What You'll Need:

• Bachelor's degree in computer science or equivalent experience, typically 5+ years of IT Service Management / ServiceNow experience
• At least three years of software development and two years of ServiceNow application development
• Good understanding of the ServiceNow Common Service Data Model (CSDM)
• Solid experience working with CMDB in ServiceNow.
• ServiceNow Certified Systems Administration (CSA) certification
• ServiceNow Certified Application Developer certification
• Self-motivated and creative
• Understanding of how to build reusable, lightweight code in JavaScript, including writing comprehensive tests to ensure code coverage
• Working knowledge of at least 2 years experience writing JavaScript code
• At least 2 years of experience implementing a specific ServiceNow module such as CMDB, HR, Service Portal, ITSM etc.
• Experience developing REST/SOAP API
• Experience with ServiceNow version control and update sets
• Experience with ServiceNow upgrades and skipped update remediation
• Strong problem solving abilities and communication skills
• Experience with SDLC methodologies like Agile, Kanban, Scrum, Scaled Agile
• Security minded and strong working knowledge of vulnerabilities

Bonus Points:

• Experience of ServiceNow's Software and Hardware Asset Management module
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
• ITIL V3 / V4 Foundation or above

#LI-Remote

#LI-NA1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.