ServiceNow System Administrator

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

ServiceNow System Administrator

Location: Columbia, MD (REMOTE)

Contract to Hire Position

Your Impact:

Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes. 

Responsibilities: The duties and responsibilities of the ServiceNow Certified System Administrator include, but are not limited to, the following:

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.
• #divergent #dvscyber #lonewolf

Here’s what you’ll need:

• 3-5 years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
• ServiceNow Systems Administrator Certification, preferred
• CompTIA Security Certification, preferred
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Experience with LDAP integration and Web Service integration such as API Web Services
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Possess effective interpersonal, verbal, and written communication skills

Preferred Qualifications:

• ServiceNow Implementation Specialist Certification
• ITIL v3, or V4 Foundations or additional ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist
• Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
• Experience coordinating between cross-functional teams