SHOP ASSOCIATE

Title: Shop Associate Department:Museum Shop Reports To:Manager of Retail Operations and Museum Shop Manager Job Type: Part-time | 25-30 Hours Per Week | Non-Exempt Pay: $13.90/Hourly Job Summary: As a Shop Associate in the museum shop, you will focus on customer service, store operations, and inventory management. Your key tasks include greeting customers, assisting with inquiries, managing cash transactions, ensuring the POS system works, and keeping the shop clean. You'll also restock inventory, report low stock, coordinate reorders, process shipments, and collaborate with the team to manage online orders and merchandise arrivals to enhance the customer experience. Responsibilities and Duties: CUSTOMER SERVICE: • Greets customer and ascertains make, type and quality of merchandise desired • Suggests selections that meet customer’s needs, and emphasizes selling points of article, such as quality and utility • Processes sales transactions • Create a positive experience for museum guests • Provide excellent customer service and assist customers with any questions they might have related to the museum, San Antonio, and surrounding areas. OPERATIONS: • Opens and closes store in a timely and efficient manner • Audits cash drawers, resolves errors and discrepancies • Ensures POS equipment is properly working and notify the manager(s) if problems arise • Keeps the register area clean and organized • Ensures that fixtures are dusted, clean and organized INVENTORY: • Restocks inventory and maintains displays according to current promotions • Keeps informed about new merchandise and products for sale • Alerts management of items that are low in stock and/or commonly requested by customers that are not currently in stock. • Assists with light stock work and organization. Additional Duties and responsibilities include: • Coordinates with managers on reordering needs (i.e. popular merchandise & shop operating supplies). • Helps Managers maintains upkeep of wholesale catalogue collection and back stock room inventory (Main Shop, 207, 315 areas). • Receives shipments in Counterpoint. • Will work on the sales floor as scheduled, assist customers, and resolve any customer service issues promptly and professionally. • Coordinates and collaborates with the Museum Shop team to ensure online shipments are sent out in a safe & timely manner. • Coordinates and collaborates with the Museum Shop team to ensure new/incoming merchandise is received in a timely manner. Qualifications: • High School Diploma, college degree preferred • Cash handling and retail experience, computer literate • Must be willing to work evenings and weekends. Physical Requirements: The physical requirements of the position described here are representative of those that must be met by an employee to perform successfully. • Walking, bending, climbing, stooping, and lifting up to 35 pounds. • Must be able to sit and stand for long periods of time. • Physical ability to climb stairs and work in a multi-level building. About the San Antonio Museum of Art The San Antonio Museum of Art serves as a forum to explore and connect with art that spans the world’s geographies, artistic periods, genres, and cultures. Its collection contains nearly 30,000 works representing 5,000 years of history and is particularly strong in arts of the Americas; ancient Egyptian, Greek and Roman art; Asian art; and contemporary art. San Antonio is the nation’s seventh-largest city and is consistently listed as one of its fastest-growing. The Museum is housed in the historic Lone Star Brewery on the Museum Reach of San Antonio’s River Walk and is committed to promoting the rich cultural heritage and life of the city. It hosts hundreds of events and public programs each year, including concerts, performances, tours, lectures, symposia, and interactive experiences. As an active civic leader, the Museum is dedicated to enriching the cultural life of the city and the region, and to supporting its creative community. EEO Statement: San Antonio Museum of Art is an Equal Opportunity Employer. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job posting describes you, then you are highly encouraged to apply for this role. SAMA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.