Shop | Tokopedia - Account Management (Mandarin Speaking), Electronics & Lifestyle (Indonesia)

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
In this role you will be responsible for delivering impact on the growth of merchants, by acquiring and helping the sellers to succeed on the platform, as well as offering the best customer experience by providing the best service.

Roles & Responsibilities:
- Acquire and incubate brands, principals and big merchants that contribute large GMV share
- Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
- Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
- Maintain service quality provided by seller - low cancellation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
- Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Requirements
- Bachelor's degree or above
- 3+ years experience in respective categories, with strong networking to brands and big merchants; social media savvy
- Fluent in Mandarin, English, and Bahasa Indonesia as this role will work closely with Chinese sellers on a day-to-day basis.

Preferred Qualifications
- Good negotiation skills, strong logical thinking, and Interpersonal skills
- Well connected to big players within the industry
- Collaborative and open to changes and challenges

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.