Site Payments Associate II

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Site Payments Associate II

Summarized Purpose:

Provides administrative, reporting, contractual and financial support to the department related to the processing of payments to investigative sites. Responsibilities include data compilation, issue/risk resolution, and ensuring adherance to contractual guidelines and country regulations.

Essential Functions and Other Job Information:

Essential Functions:

• Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.
• Ensures adherance to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.
• Builds and manages relationships with study sites and interface, on occasion, with clients for payment-specific issues.
• Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.
• Trains study teams on site payment processes, including setting expecations around site payments' requirements and deliverables.
• May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
• May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Job Complexity:

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Job Knowledge:

• Applies acquired job skills and company policies and procedures to complete assigned tasks.

Supervision Received:

• Normally follows established procedures on routine work, requires instructions only on new assignments.

Business Relationships:

• Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

Qualifications:

Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferred

Technical positions may require a certificate

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Solid organizational skills and strong attention to detail
• Capable of handling multiple timeline sensitive tasks efficiently and effectively
• Flexible and able to reprioritize workload to meet changing project needs
• Solid computer skills, proficient in MS Word and Excel; preferred experience using CTMS, EDC, or financial systems
• Capable of working independently and as a team member
• Sold communication skills, which includes English language (oral, written) and other languages would be an advantage (where applicable)
• Capable of extracting pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
• Familiarity with ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all aspects of project implementation, execution, and closeout
• Capable of effectively analyzing project specific data/systems to ensure accuracy and efficiency

Management Role:

No management responsibility

Working Conditions and Environment:

• Exposure to high pressure, intense concentration needed
• Must pay constant attention to detail-visual, mental
• Must be able to multi-task constantly
• Frequent interaction with clients / associates required
• Long, varied hours required occasionally
• Travel and rotating shifts required on rare occasions

Physical Requirements:

• Frequently stationary for 4-6 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Occasional mobility required.
• Occasional crouching, stooping, bending and twisting of upper body and neck.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
• May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.
• Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.
• Regular and consistent attendance.

Percent Billable:

80% - 100%