Site Reliability Engineer

Join a team dedicated to a big idea: Curing Data Loss.
Organizations that lose their data often go out of business. Axcient is focused on preventing losses by defeating ransomware attacks, protecting sensitive data, and keeping business operations humming even in the face of disaster.
Axcient’s team is global team and represents the very best of our disciplines. We foster a culture of transparency and trust built through collaboration, high performance, and growth. Together, we make a difference as individuals and as a company in our mission to arm MSPs with the power to cure data loss for their clients and keep business running.
Our Core Values:
Take it, Own it: Take action and be accountable
Be Agile: Prioritize, execute, evaluate, and iterate
Reject Mediocrity: Don't accept average results
Do the Right Thing: Act with integrity
Team to Win: Commit to collaborate
 

Summary

As a Site Reliability Engineer, you will work as an integral member of product teams, helping to build, deploy, and monitor cloud services reliably. You will contribute to complex software development projects to maintain essential, revenue-critical services. Additionally, you will actively develop code and build frameworks to monitor services deployed in production, driving reliability and performance across a large scale. You will be responsible for ensuring the reliability, availability, and performance of our Elasticsearch infrastructure. We're seeking a talented Site Reliability Engineer who can work with minimal supervision, define test procedures, and collaborate effectively with Developers, Designers, Customer Support, and Engineering Leadership.
 

Key Responsibilities

• Build systems and infrastructure to monitor complex, large-scale distributed systems.
• Identify stability/performance issues and collaborate with developers to triage critical issues in production systems.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Devise ways to actively monitor system throughput, capacity, and reliability.
• Have the ability to debug complex systems and evolve a running environment without causing downtime.
• Engage in service capacity planning and demand forecasting, as well as software performance analysis and system tuning.
• Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization.
• Monitor and troubleshoot Elasticsearch performance issues and outages.

Who You Are

• Bachelor’s degree in Computer Science or equivalent work experience as a System Administrator with programming skills.
• Fundamental knowledge of technologies across a broad range of disciplines, including virtualization, storage, networking, server, and security.
• Understanding of systems and application design, including the operational trade-offs of various designs.
• Experience with monitoring and logging solutions such as Prometheus, Grafana, and ELK stack.
• Proficiency in scripting languages such as Python.
• Experience with infrastructure-as-code tools such as Terraform or CloudFormation.
• Strong understanding of Linux system administration and networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills.
• Demonstrable knowledge of Unix, TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.
• Experience in analyzing logs and troubleshooting large-scale distributed systems.
• Excellent organizational, time management, and communication skills.

Nice to Have

• Experience with instrumenting and monitoring production systems using tools such as ELK stack, Zabbix, Nagios, Statsd/Graphite, APM, etc.
• Experience with Amazon AWS Infrastructure (including EC2, S3, VPC, Security Groups, RDS) and related services is desirable.
• A working understanding of Docker, Vagrant, and configuration management tools like Ansible, Chef, or Puppet.
• Experience with one or more general-purpose programming/scripting languages, including but not limited to Python, Bash, Perl, or Go.

The estimated salary range for this position is : from $150,000 to $180,000 annually. Actual compensation may vary and will be based on a candidate’s qualifications, skills, and competencies.
Benefits include:

• Medical, Dental and Vision Insurance (with an option for Axcient to pay 100% of your medical coverage)
• Life and Disability Insurance
• Flexible Spending Account and Health Saving Account Options
• 401K
• Flexible PTO
• Flex Friday
• Flexible Work Location
• Remote Work Option Available
• Tuition Reimbursement
• Company-Paid Online Learning
• And more!

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At Axcient, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences. Axcient does not discriminate on the basis of race, ethnicity, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor. Applicants who need assistance or accommodation due to a disability may contact us at [email protected]