Social Media Content Manager

Givelify is a heart-centered organization building the most loved and trusted online and mobile giving platform. We are an award-winning, minority-owned fintech for good customer-focused and data-driven company. At Givelify, we create experiences that inspire kindness and generosity and celebrate putting more good into the world. 

Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it's the fastest-growing technology for advancing generosity worldwide. We instantly connect people to their heart’s impulse to do good with award-winning products and experiences. A global community of more than 1.5 million generous people supports their favorite places of worship, nonprofits, and causes with over $3 billion in donations across more than 55,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 90,000 verified authentic reviews with an average 4.9 out of 5-star rating. 

As our Social Media Content Manager, you will manage Givelify’s social media channels daily. You will be responsible for growing our social media community, driving web traffic, increasing brand awareness, and visually improving the company’s online presence across multiple social media platforms.  

The Social Media Content Manager will create and publish original, high-quality, and on-brand content for Facebook, Twitter, Instagram, LinkedIn, and YouTube. You will write social copy and develop short-form videos for our social media channels. You will manage our digital giving community by responding to comments and engaging with them.  

You will be a key player in the marketing team, supporting business goals and campaigns. You are passionate about growing our social media footprint and connecting with our customers. You are a natural storyteller and creative thinker. You have excellent communication skills, including writing, editing, and short-form video creation, with impressive attention to detail.  

You’ll get to:

Creating: 

• Develop compelling, high-quality, and engaging content for our social media channels that resonate with our audience
• Design and create eye-catching visual content with an emphasis on videos 
• Collaborate with marketing project leads and design team to bring campaigns to life and support campaign goals  
• Be an ambassador of the brand by maintaining consistency in our voice and tone, following style and brand guides  

Scheduling:  

• Establish and maintain a social media calendar that effectively captures key campaigns, blogs, trending causes, and more   
• Publish and promote content, ensuring that posts are scheduled regularly and at optimal days and times on specific channels  

Engaging:  

• Improve the customer experience by interacting with customers online 
• Improve visibility and engagement of Givelify’s social media activity  
• Own day-to-day community management  

Listening:  

• Perform social listening and monitoring to create audience-focused content  

Measuring:  

• Monitor, track, and report on social media metrics performance for ongoing improvement  
• Interpret social media metrics to build insights and develop effective, engaging social media campaigns 

We welcome your meaningful experience:

• Bachelor’s degree in marketing, public relations, journalism, communications, and/or related field  
• 3-5 years of proven experience in social media for an in-house marketing department or agency  
• B2C brand experience is a must. Marketplace software brand and/or B2B experience are a plus but not required 
• Content development experience with some knowledge of SEO 
• Hands-on skills, knowledge of multiple social media platforms, and awareness of the latest social media best practices, technologies, and current trends 
• Proficiency in using Sprout Social  
• Exceptional team player and collaborator who can deliver on the needs of multiple internal and external stakeholders  
• Successful track record of social media content production that leads to results  
• Expertise with direct response or sales copywriting that converts  
• Exceptional writing, editing, and proofreading skills  
• Experience running social media ad campaigns, both organic and paid  
• Strong knowledge of social platforms and best practices  
• Provide a portfolio of social media copy samples and industry-related work  

Plus, These Superpowers:

• Experience in a software product environment (consumer or SaaS)  
• Experience in the faith-based or nonprofit sector  
• Ability to work effectively in a remote environment  
• Experience writing for various social media channels  

Our Culture

We are a virtual team of award-winning and high-performing professionals who innovate and collaborate to fulfill our mission to instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our four keys to success - integrity, heart, simplicity, and wow - fuel our passion to be recognized among the tech industry’s most inclusive and purpose-driven workplaces. 

Our giving community, donors, and partner organizations are at the heart of everything we do. We lean on research, human-centered design, and Jobs-to-be-Done frameworks to consistently push the envelope and innovate our products and customer experiences.  

We take great pride in providing competitive pay, full benefits, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion and purpose to work.