Software Compliance Engineer, IT Asset Management

• Jacksonville, Florida • Operations • In-Office • 11055 Overview Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively. Responsibilities • License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices. • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs. • Audit Support: Prepare cost and usage reports for internal and/or vendor audits. • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation • Reporting: Generate monthly license position reports, dashboards, and financial summaries. • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based • Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow • Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries. • Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities. • Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization. • Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends. • Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools. • SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards. • Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed. • Prepare reports for use by ICE management and by external vendors/auditors. Knowledge and Experience Required • 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance • Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs. • Administration of IBM’s ILMT • Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.). • Strong license compliance experience • Advanced data analysis using excel, excel formulas or other data analysis tools • Bachelor’s degree in computer science, Business Administration, Finance or Information Technology • Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro) • Strong written and verbal communication skills. Ability to prepare and give presentations • Ability to multitask and work independently on multiple projects • Ability to perform well under pressure • Ability to create diagrams, business processes, workflow and/or entity relationship diagrams Preferred • Working experience on Tanium, Axonius or JAMf • ServiceNow Software Discovery Investigations • Python, Perl or scripting skills • AI-driven automation, prompt engineering and LLM integration • 1+ years CMDB and Hardware Asset Management experience