Software Development Manager - (Remote 23-28)

Description

Overview

The Software Engineering Manager will guide the Smart Suite development team to enhance, sustain, and innovate solutions to improve the customer experience. The Software Engineering Manager will lead a highly-motivated team of engineers (development and QA) to build and deliver complex software in accordance with project requirements, UX design, and industry best practices. The Software Engineering Manager will facilitate and participate in meaningful collaboration sessions on how to solve customer problems and participate in determining scope for new projects; will own components of the architecture and direct the work of team members; and scaling projects efficiently while maximizing performance and minimizing costs and ensuring quality.

Essential Duties and Responsibilities

• Lead team to develop Spok's software that will be a key component of Spok product offering.
• Ensure there is proper technical guidance in software design and development activities.
• Oversee development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly.
• Lead Scrum activities.
• Work with Product Management to define features and capabilities for the product.
• Own component(s) of the architecture and direct the work of other team members.
• Ensure new software meets quality standards.
• Lead efforts to troubleshoot, debug, resolve product issues as they arise.
• Support the application lifecycle (concept, design, test, release, and support).
• Follow established development, documentation, testing and deployment processes.
• Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions.
• Collaborate with product management team to plan new features.
• Participate in planning and scoping meetings for future projects.
• Work with global team of engineers.
• Work cross functionally to resolve complex customer problems.
• Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate.
• Lead other engineers in planning, prioritizing, and executing assigned tasks within deadlines; identify, track, and mitigate risks as appropriate.
• Stay current with new technology trends.
• Train, coach, and mentor other engineers.
• Be the ambassador for the culture of accountability, quality, and security in all aspects of our process and solutions.

Required Education, Skills, and Experience

Bachelor's degree

• 3-4 years of experience as a technical lead
• 2+ years of managing engineering resources
• 6+ years of development or development testing experience E
• Experience in the Healthcare industry, Telecommunications and Call Center technologies preferred
• Experience managing development resources
• Experience working cross functionally to align work product deliverables, mitigating conflict
• Experience creating, executing, and reviewing user stories and development schedules
• Experience mentoring, coaching of internal and external resources
• Excellent communication, documentation, and reporting skills.
• Experience with test automation
• Experience with software testing in an AgileScrum environment
• Experience with telephony and certification of 3rd party software desired

Technical Knowledge and Experience

• Familiarity with Linux, Windows server, and desktop operating systems.
• Experience testing mobile devices is a plus.
• Experience with hosted environments is a plus.
• Strong experience in software engineering - Design, development, and testing
• Understanding C# and React is a plus.
• Ability to identify, own, and solve problems independently or as part of a team

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935