Software Implementation Specialist

Software Implementation Specialist – Remote – US – East Coast

DockMaster is looking to hire a highly motivated Software Implementation Specialist to join our growing team on the East Coast of the US!

The Software Implementation Specialist is responsible to make sure customers are utilizing the Dockmaster software to its full potential. You will be responsible for handling new client onboarding and trainings, creation of product documentations and videos, staying up to date on all aspects of the Dockmaster software and assisting with quality assurance testing.

DockMaster is a financial management platform for marine and marina businesses worldwide. Customers utilize DockMaster to manage their service jobs, inventories, sales, storage agreements and customer engagement. Our business is celebrating 40 years in the marina management space, and we have a trusted enterprise solution as well as a modern web-based CRM.

Here is a little window into our company: DockMaster was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere on the East Coast of the US, working in a remote work model!

What your day will look like:

• Providing excellent customer service
• Scheduling classes, implementations, and services with customers
• Troubleshooting and evaluating customer issues and needs to provide solutions
• Managing, creating, and updating of classes, tutorials, and implementation documentation
• Providing customer feedback to improve and enhance our product and solutions
• Team collaboration to find solutions for complex customer needs
• Aid in the sale of services to customers to help them fully utilize the system by offering consulting, training, and data solutions
• Create and manage customer-facing documents and videos to help clients utilize and understand Dockmaster
• Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing
• Ensures customer requirements are met in a timely manner
• Complete online and In-person client training and fact-finding sessions

About You:

• Experience with onboarding and supporting software
• Experience with customer service
• Experience with training online and in-person
• Process and product focus. Figuring out and implementing complex systems excites you, and you have a strong understanding of how to use technology and automation to improve process
• You love people and truly care about their success
• You are extremely organized, delight in the details, and you don’t let little things slip through the cracks
• You are comfortable working in a fast-paced environment with new software updates regularly
• Self-starter mentality
• Your instinct is to figure out what is next and move with or without explicit direction
• You thrive off deadlines and have the focus and drive to work independently when needed
• Ability to multitask and work on multiple projects and responsibilities at the same time
• Extremely tech-savvy
• Ability to use a Windows PC with Microsoft Teams, Outlook, Word, Excel
• Understands generally accepted accounting principles (GAAP) including: Accounts Receivable, Accounts Payable, General Ledger
• Marine industry / Boatyard administration / Marina experience preferred
• DockMaster Software experience preferred
• Fluent in English, both written and verbal, is essential
• Legally authorized to work in the US

For further information about DockMaster, you can visit our website at www.dockmaster.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.