Software Quality Assurance Manager (QA)

Emergent Software is seeking aSoftware Quality Assurance Managerto lead our growing quality assurance team in delivering high-performing, bug-free software to our clients. This leadership role combines deep technical expertise in QA processes with a passion for mentoring, team-building, and cultivating a culture of quality across development teams. You will shape our QA strategy, refine our testing practices, and inspire your team to continually raise the bar for excellence. As Software QA Manager, you’ll lead a team of skilled QA engineers and play a key role in ensuring our custom software solutions meet the highest standards. You’ll drive our manual and test automation strategy, help standardize QA best practices across projects, and collaborate with cross-functional teams to ensure seamless, high-quality software delivery. You’ll also serve as a people manager, hiring, coaching, and empowering your team members to thrive in a fully remote environment. As part of the broader Product Delivery team, you’ll contribute to strategic planning, process improvement, and the ongoing growth of Emergent Software’s technical capabilities. Highlights & Benefits of working at Emergent Software • Work closely with other talented engineers & analysts.Our vetting process means you can count on your team members to know what they are talking about. • Work from home orwork remotelyfrom anywhere you want • Flexible work schedulemeaning you can work regular hours or whenever you work best • Work-life balanceis essential and highly valued at Emergent Software. If you choose to work more than 40 hours, you’ll be compensated for the extra work! • Work on interesting projectssolving complex business problems with custom software. • 100 hours per year to focus on your professional development. We invest in your growth! • Profit sharing bonusmeans as we’re successful, you’re successful • Excellent benefits packageincluding medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave Primary Duties • Own and evolve the QA process, ensuring best practices in manual and automated testing. • Lead, mentor, and grow a remote team of QA engineers. • Conduct regular one-on-ones, performance reviews, and career development planning. • Support hiring and onboarding of new QA team members. • Define quality benchmarks and ensure consistent application across all client projects. • Collaborate closely with project managers, developers, and product owners to align quality goals. • Champion automation frameworks and strategies to reduce manual testing and increase efficiency where appropriate. • Oversee performance, regression, integration, and exploratory testing initiatives. • Identify and document defects clearly and support issue resolution through the development lifecycle. • Partner with Software Engineering to support DevOps, CI/CD pipelines, and shift-left testing strategies. • Work with Client Success and Delivery teams to ensure QA efforts align with client expectations and timelines. • Help integrate QA early into the software development process to catch issues proactively. Qualifications • Experience working in a professional services or consulting model. • 5+ years of experience in software quality assurance, including over 2 years in a QA management role leading a team of five or more direct reports. • Proven success managing QA teams in a remote or distributed work environment. • Strong communication and interpersonal skills, with the ability to confidently advocate for QA priorities and best practices to both internal and external teams. • Expertise in QA methodologies, tools, and processes for both manual and automated testing. • Experience with REST API testing tools like Postman. • Comfortable working in Agile environments and contributing to sprint planning and retrospectives. Nice-to-Have Experience: • Experience with Azure DevOps, CI/CD pipelines, and cloud-based QA environments. • ISTQB or similar QA certifications. • Background in .NET or Microsoft stack projects. • Proficiency in test automation frameworks (e.g., Selenium, Cypress, or similar). Our Vetting Process At Emergent Software, we work hard to find the best Quality Assurance Engineers capable of helping to deliver high quality software for our clients. If you think you’re one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch engineers. Here are the steps of our vetting process for this position: • Application (5 minutes) • Online Assessment (30-40 minutes) • Website Testing Challenge (60 minutes) • Initial Phone Interview (30-45 minutes) • Technical Knowledge Interview (30-60 minutes) • Final Interview (60-90 minutes) • Job Offer! Benefits Package Details • Medical Insurance: up to 80% of your monthly medical premium (HSA options available) • HSA Contribution: up to $144/month • Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs • 401(k) plan: company match up to 4% of salary • Profit sharing bonus: up to 15% of salary paid quarterly • Extra compensation: get paid extra for work over 40 hours/week • Employee referral & customer referral bonuses • Flex Spending Account (FSA) for Dependent Care & Healthcare Costs • Short Term Disability: $500/week for 12 weeks • Long Term Disability: up to $6,000/month • Group term life and AD&D insurance: $50k • PTO, standard holidays, 2 floating holidays • Paid parental leave: 2 weeks • Staff development program: 100 hours/year plus training costs About Emergent Software Emergent Software is a fast-growing software development and consulting company serving clients across the country and beyond. We are building a team of talented software developers, database architects, UX designers, quality engineers, and project managers capable of developing high quality custom software services for our clients. We are a remote-first company From our inception, we offered a remote-friendly culture supporting work flexibility beyond the norm. When the pandemic of 2020 hit, all we had to do was clean out the fridge and the shift to working fully remote began. Seeing this as an opportunity, we shifted to being a remote-first company and hiring people from anywhere. We still offer that Minnesota-nice, Midwest friendly attitude but now with people all over treated the same whether they know what the skyway system is or not. Your career grows with us Working with talented engineers on interesting projects makes this an engaging work environment for people passionate about software development. Learning by working directly with our experienced team, utilizing our staff development program, and solving complex problems on a variety of project provide ample long-term career development opportunities. At Emergent Software, your ideas will be heard, you will grow exponentially as a master of your craft, and you will enjoy working other dedicated team members to deliver software solutions for our clients. Check out what others say Check us out on Glassdoor to see how employees enjoy our remote working structure, flexible hours, profit sharing program, and more! Job Type: Full-time Pay: $130,000.00 - $150,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Paid time off • Parental leave • Referral program • Vision insurance Compensation Package: • Bonus opportunities • Overtime pay • Performance bonus • Profit sharing • Quarterly bonus Schedule: • 8 hour shift • Choose your own hours • Monday to Friday Work Location: Remote