Software Support Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform Ubuntu is very widely used in breakthrough enterprise initiatives such as public cloud data science AI engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers and industry leaders in many sectors. The company is a pioneer of global distributed collaboration with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person in interesting locations around the world to align on strategy and execution.

The company is founder-led profitable and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications covering all layers of the stack including bare metal virtualization (KVM) containerization (Docker/LXC/LXD) storage (Ceph and Linux filesystems) networking (OVS OVN and Core networking) OpenStack Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers community and the company. If you have an affinity for open source software great communication skills and a passion for troubleshooting and fixing issues in technology used by millions across the world then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages to understand and address the software issues at hand. Our group is critical to the success of our customers partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds guidance and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role we have teams in all time zones.

The role entails

• Resolve complex customer problems related to Ubuntu Kernel Ceph OpenStack or Kubernetes and other open source software

• Maintain a close working relationship with Canonical's Field Support and product engineering teams

• Participate in upstream communities

• Develop bug fixes backport patches and work with upstream for inclusion

• Review code produced by other engineers

• Demonstrate good judgment in technical methods and techniques

• Prioritize work and manage your time effectively against those priorities

• Participate in team discussions to improve processes tools and documentation

• Maintain clear technical and concise communications

• Work from home and travel internationally up to 10% of work time for team meetings events and conferences

What we are looking for in you

• An exceptional academic track record

• Background in Computer Science STEM or similar

• Experience with Linux and open source software

• Experience with at least one of Python Go C or C++ on Linux

• A drive to learn unfamiliar technology and deep-dive difficult issues

• Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

• You love technology and working with brilliant people

• You are curious flexible articulate and accountable

• You value soft skills and are passionate enterprising thoughtful and self-motivated

• You have interest in or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace Kubernetes OpenStack Ceph QEMU/KVM LXC/LXDPostgresql Mongo Debian packaging distributed systems

What we offer colleagues

We consider geographical location experience and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person

• Personal learning and development budget of USD 2000 per year

• Annual compensation review

• Recognition rewards

• Annual holiday leave

• Maternity and paternity leave

• Employee Assistance Programme & Wellness Platform

• Opportunity to travel to new locations to meet colleagues

• Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu one of the most important open-source projects and the platform for AI IoT and the cloud we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.​ Working here is a step into the future and will challenge you to think differently work smarter learn new skills and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience perspectives and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

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