Solution Manager (Bilingual in Mandarin)

Who we are: Menusifu is a leading provider of innovative restaurant management solutions. We offer a state-of-the-art, all-in-one platform that covers everything from supply chain management to customer experience. With over 400 employees and six offices worldwide, we're dedicated to helping restaurants grow and thrive. Our mission is to build intelligent restaurants and provide a seamless, high-tech experience for diners and businesses alike. Join our young and energetic team and help shape the future of the restaurant industry. If you have the same entrepreneurial spirit and passion for technology as we do, we want to hear from you. Stay hungry, Stay foolish! What's the role: As aSolution Managerat Menusifu, you will be the key to our customers' success. You will lead the full customer lifecycle, from initial onboarding to long-term relationship management. This role requires a blend of excellent project management skills and a passion for customer success to ensure a seamless integration of our restaurant management solutions and foster long-term customer satisfaction. Key Responsibilities: Customer Onboarding & Project Management: • Lead the comprehensive onboarding process for new customers, ensuring a smooth and efficient implementation of our restaurant solutions. • Manage onboarding schedules, timelines, and communications, ensuring customers are always informed of their progress. • Coordinate with internal teams (Sales, Product, Service) to ensure a seamless and high-quality onboarding experience. • Conduct remote assessments and on-site sessions for new customers, empowering them to effectively use our POS system. • Track and report on onboarding progress and key performance metrics. Relationship & Account Management: • Serve as the primary point of contact and trusted advisor for customers during and after the onboarding phase. • Build and maintain strong, lasting relationships with key stakeholders to drive user engagement and retention. • Proactively identify and address any customer issues, providing ongoing support and guidance to ensure a positive user experience. • Gather and deliver customer feedback to internal teams to continuously improve our products and services. What You Bring to the Table: • Proven experience in a customer-facing role, with a strong focus on customer onboarding or customer success. • Exceptional project management abilities, with a history of managing multiple projects simultaneously. • Excellent communication, problem-solving, and relationship management skills. • A passion for technology and a deep understanding of restaurant operations. • A proactive and autonomous work style, with the ability to prioritize tasks and meet key deadlines. Who You Are (Your Qualifications): We are looking for a highly motivated and skilled individual who can thrive as aSolution Manager. The ideal candidate has: • Excellent verbal and written communication skills in both English and Chinese. • A Bachelor's degree. • 3+ years of experience in a customer-facing role focused on customer satisfaction and business operations, such as a Restaurant General Manager or a similar role in the service industry. • 1+ years of experience with POS (Point of Sale) software. • Proven experience in customer onboarding, training, or customer success. • The ability to work independently and manage competing priorities in a fast-paced, constantly changing environment. • Experience with Salesforce CRM or other CRM software. • Experience working in the tech industry or for a SaaS company. Preferred Qualifications: • Experience in a Product Manager or Project Manager role. • A network certification (e.g., CCNA/CCNP). What We Offer: At Menusifu, we believe in supporting our employees with a culture that fosters growth and success. Our benefits and perks include: • Competitive salary and performance-based bonuses. • Excellent company culture with a focus on openness and teamwork. • Comprehensive benefits package including Health, Dental, and Vision Insurance, as well as FSA. • Generous Paid Time Off (PTO). • Flexible work hours and location. • Mentorship program for professional and personal growth. • Great career growth opportunities within a young and energetic team. Job Type: Full-time Pay: $48,000.00 - $54,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, F-1 OPT, etc.)? Language: • Mandarin (Required) Ability to Commute: • Mountain View, CA 94043 (Required) Ability to Relocate: • Mountain View, CA 94043: Relocate before starting work (Required) Willingness to travel: • 75% (Preferred) Work Location: In person