Solutions Architect

Title: Solutions Architect

Location: United States; East Coast

Experience: Mid-Level

Job Function: Global Professional Services

Employment Type: Full-Time

Industry: Computer Network & Security

About the position

The Solutions Architect role will guide Keyfactor customers and partners through implementing and integrating Keyfactor’s solutions into their infrastructure and applications. The position will involve working directly with customers and partners to install the software components and troubleshoot issues when they arise. This role will work with other stakeholders in the business to provide input into the product’s strategic roadmap and supporting the managed services area of the business.

The position is based in the US and can be performed remotely. Applicants must hold US citizenship or US permanent resident status. 

Responsibilities

• Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company
• Help our customers and partners design, implement and take full advantage of Keyfactor solutions including:
  • Working with Keyfactor Sales to ensure the customer is delivered the best solution possible
  • Conducting design workshops with customers and partners
  • Documenting solution designs with our partners for customer approval
  • Ensuring customers and partners prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
  • Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers
  • Working with project teams to test the Keyfactor solution and receive customer acceptance
• Help our team deliver Keyfactor solutions efficiently and effectively by:
  • Building automation in all aspects of the project lifecycle
  • Working with Keyfactor Product teams identifying new features and submitting bugs
  • Increasing team efficiency by documenting common architectures and solutions
  • Ensuring knowledge gained while implementing customer solutions is relayed to Knowledge Management teams
  • Ensuring that our customer’s and partner’s requests are addressed quickly and to a satisfactory result

Skills and Qualifications

• Minimum 1 – 2 years of experience in large enterprise IT environments (via services delivery, consulting, or employment)
• Strong and effective communication skills in a consultative manner with customers and other external stakeholders
• Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company
• Proficiency with Windows Server operating systems
• Understanding of core networking and infrastructure fundamentals
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
• Effective time management, project management and prioritization skills
• Strong interpersonal communication and writing skills
• Comprehensive knowledge of Active Directory
• Proficiency with Unix/Linux
• Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.)
• Willingness to learn new languages, technologies, and APIs as needed
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
• Competency with business application suites such as Microsoft 365 and Atlassian
• Relevant industry certifications a plus
• DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus
• Understanding of core networking and infrastructure fundamentals
• Java Application Servers, JBoss, Wildfly Database Servers, MySQL, MariaDB, MSSQL
• Knowledge of EJBCA a plus
• Existing security clearance a plus