Solutions Consultant (WFM)

Opportunity

The Solutions Consultant plays a critical role in demonstrating the value of the UJET platform, focusing on our internal WFM solution and helping to drive contact center transformation. You will collaborate with prospects, customers, and the Sales team, providing technical pre-sales support and leading the WFM solution design to satisfy customer requirements and accelerate platform adoption. This position also supports internal departments across the organization as a technical resource and Subject Matter Expert (SME) for WFM. Solution Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes, and best practices.

Responsibilities

• Demonstrate the value proposition of the UJET platform and solution through highly customized product demonstrations. 
• Collaborate with your dedicated Account Executive in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points. 
• Act as the voice of the customer and collaborate with UJET’s Product and Engineering teams on strategic roadmap initiatives to accelerate growth.
• Create strategic and technical sales strategies, presentations, and product demonstrations for enterprise customers. 
• Leverage your knowledge of the platform to create scalable, technical demonstrations, and proof-of-concept use cases for the wider Solutions team. 

Requirements

• At least 3 years in a client-facing sales, presales, consulting, or technical architect role selling CCaaS
• Telephony or Contact Center experience.
• Proficiency and experience successfully imploring various sales methodologies (preferably MEDDIC)
• Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, Sugar CRM, SAP, etc.) 
• Proven team player – experience selling with an AE
• Experience with technology stacks including CRM, communication platforms, analytics, personalization technologies, and homegrown customer databases
• Highly dependable, self-starter, and high energy with a positive attitude. 
• Excellent organization and time management skills
• Excellent communication skills - written, verbal, and presentation
• 20 - 30% Travel Required within your region
• Bachelor's Degree from an accredited college or university, or equivalent experience

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!

Annual US Hiring Range: $150,000.00 - $155,000.00 (negotiable based on exceptionally qualified candidates)

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.