Solutions Engineer

The Opportunity

Our Commercial Solutions Engineering team are our in-house customer-facing product experts. The Commercial SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos hands-on enablement presentations technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

What You'll Be Doing

• Joining a high growth team working together to solve technical and customer problems the right way

• Partner with our Sales team to articulate the overall Grafana value proposition vision and strategy to customers

• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge technical skill and credibility

• Deliver product and technical presentations to potential and existing customers

• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape

• Drive product conversations based on need and problems learned during customer interactions

• Work with the team to enhance documentation write blog posts record videos contribute knowledge base articles and create other public and internal enablement material

What Makes you a Great Fit:

• We are not necessarily looking for people with previous solutions/sales engineering experience! We are building a team with diverse experiences and backgrounds so if you are up for a challenge and looking to make a pivot in your career we’d love to hear from you!

• Your job duties will be varied and complex and will require strong judgment collaboration and leadership

• We are a remote-first company so you would need to learn to work and collaborate with an international team

• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products

• You will love solving technical challenges and thrive on bringing creative solutions to our customers

• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

• You are self-motivated initiative creative and maybe you’ve already done a brave thing or two in your life!

• Familiarity and hands on experience with OSS project & SRE / Devops practices

• Professional fluency in Thai and English

• Must be located in Singapore

• Must have Permanent Residency or Citizenship.

Bonus Points For:

• Experience with Open Source technologies or in the Metrics/Monitoring space is an advantage

• Experience with sales methodologies like MEDD(P)ICC is a plus!

In Singapore the OTE compensation range for this role is $193000 -$245000 SGD. Actual compensation may vary based on level experience and skillset as assessed in the interview process. Benefits include equity bonus (if applicable) and other benefits listed here .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.