We are a passionate team on a mission to enable a fairer more decentralised world. To do so we are building a crucial piece of cross-chain infrastructure to enable multiple blockchains to co-exist and serve different needs. Apart from the tech we care a lot about user experience and aim to make complex technologies accessible to everyone.

A quick run-down of the job

We are looking for a passionate and customer-centric Solutions Engineer who can serve our customer base by providing technical support answering incoming support inquiries and managing escalations emails and Discord/Telegram messages in an effective and friendly manner. In this role you will have the opportunity to learn the ins and outs of the web3 world and master our products while becoming a source of knowledge and an expert on the LI.FI ecosystem. You will work closely with our Engineering and Product teams to ensure a great experience for our integration partners while delivering product feedback in a structured way.

Please note: You must be located in the US/LATAM region or in Europe while able to cover US timezones. Your application will not be considered if you're outside these regions.

What you’ll do

• Dealing with a large amount of communication with technical stakeholders from operational questions to a deeper investigation of technical issues mainly for Tier 1/enterprise clients

• Giving fast and accurate technical support to our existing integration partners mainly via email and instant messaging (via Discord and Telegram) in real-time due to the nature of our customers’ operations

• Creating documentation and writing knowledge base articles user guides and user guide adaptations analyzing and providing customer feedback to the R&D team to improve the products and to enable developers

What makes a good candidate

• Must be located in the US/LATAM region or in Europe while able to cover US timezones

• In-depth understanding of the cryptocurrency/blockchain industry and relevant experience in crypto business/fintech/venture capital/exchanges/early-stage startups

• Effective communication skills and experience within troubleshooting technical issues and supporting integration partners

• Relevant experience as a Technical Support Engineer Software Engineer or similar role

• Solid base of technical knowhow for example programming knowledge or engineering degree

• Ability to work under high pressure and high troubleshooting skills

• Experience supporting VIP enterprise clients with several key stakeholders and complex technical requirements

• Willingness to travel for technical sessions and training purposes if needed

• Comfortable having live video calls or in-person meetings while presenting solutions

• Strong ability to work well within a team and to be self-guided on a day-to-day basis

• Strong relationship-building skills

We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

Company culture

• Empowered teams: We take the best person with the right skills and then inspire them to use them! We trust our team and give them the space and ownership to excel and achieve.

• Flexible time management: We believe work should adapt to your life not the other way around. We only schedule a few fixed meetings every week – you're free to arrange the rest of your time as you like.

• Inclusive culture: It’s our priority to make our whole team feel included appreciated and respected. Our global culturally diverse team is our most important asset.

• Remote-friendly: We’re a fully remote global company. As long as you’re not on Mars (the WiFi is terrible we heard) being part of our team from the comfort of your own home works perfectly well for us.

What you’ll get

• Entitlement to a work computer (choice of equipment).

• Unlimited remote days and flexible working hours.

• Annual team off-sites (Thailand was a blast last year & Vietnam will be even blast-ier).

• An annual 1000€ personal development budget once you have worked 6+ months (pro-rated the first year).

• A one-time 1000€ remote budget to use on co-working office setup etc. once you have worked 6+ months.

• Equity participation from day one.

*Please note that these benefits are applicable only to employees and may not extend to freelancers or contractors. Only points 23 and 6 do apply.

Application process

Li.Fi is an equal opportunity employer. We encourage individuals of all backgrounds to apply. Join us in our dedication to fostering a workplace that values and respects each team member's unique contributions.

To apply submit your resume and a cover letter detailing your relevant experiences and competencies. Shortlisted candidates will undergo a comprehensive interview process including a video challenge people operations interview take-home assignment meet the team & founder interview and reference check.

For more information visit our page detailing our hiring process! If you have a question you can’t find the answer to please feel free to reach out to [email protected]. We look forward to welcoming a candidate who embodies our values of ownership collaboration and continuous improvement.