Specialist, Systems and Workflow Excellence

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need

The Specialist, Systems and Workflow Excellence will drive the design, optimization and continuous improvement of systems and workflows across the organization. This role is instrumental in identifying inefficiencies, enhancing processes, and ensuring that operational systems align with business objectives and compliance standards. 

As a Specialist, you will collaborate with cross-functional teams to analyze workflows, recommend system enhancements, and drive solutions that improve efficiency and overall performance. A strong background in the healthcare industry is required, with DME experience preferred. 

What You Will Do

• Evaluate existing workflows to identify bottlenecks, redundancies, and opportunities for improvement. 
• Partner with IT and operations teams to ensure systems are configured to support operational goals, including recommending enhancements or new tools as needed. 
• Develop and maintain detailed process maps, standard operating procedures (SOPs), and system documentation to ensure consistency and compliance. 
• Collect, interpret, and analyze operational data to identify trends, measure performance, and provide actionable insights. 
• Work with teams across the organization, including IT, operations, and training, to align systems and workflows with business needs. 
• Support the rollout of new workflows, systems, or updates by providing training, documentation, and user support to ensure successful adoption. 
• Ensure that workflows and systems adhere to healthcare regulations and industry best practices, with a focus on maintaining compliance within the DME space. 
• Create and deliver reports on workflow performance, system utilization, and project outcomes to inform leadership and support decision-making. 
• Proactively identify areas for operational improvement and contribute to the development of innovative solutions. 

What You Have

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Associates Degree in Healthcare Administration, Business, Information Systems, or a related field; equivalent experience will be considered. 
• 2-4 years of experience in workflow analysis, systems optimization, or process improvement within the healthcare industry (DME experience preferred). 
• Proficiency with workflow management tools, data analysis platforms (e.g., Excel, Tableau), and enterprise systems (e.g., CRM, ERP). 
• Strong ability to analyze complex systems and processes, interpret data, and recommend actionable improvements. 
• Excellent verbal and written communication skills, with the ability to present findings and recommendations to diverse audiences. 
• Ability to manage multiple priorities and projects simultaneously while maintaining attention to detail. 
• Demonstrated capacity to identify issues, evaluate alternatives, and implement effective solutions. 
• Familiarity with process mapping, Lean methodologies, and workflow optimization techniques.   

What Sets You Apart

• DME Experience: Direct experience working with durable medical equipment operations or systems. 
• Project Involvement: Experience supporting or leading system implementations or workflow redesign projects. 
• Advanced Certifications: Certifications in process improvement (e.g., Lean Six Sigma Green Belt) or systems management are a plus. 
• Adaptability: Thrives in a dynamic environment and can quickly adapt to changing priorities or requirements. 
• Innovation: Passion for discovering and implementing creative solutions to enhance efficiency and drive excellence. 

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

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