Specialist, Technical

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide first and second line technical support to stakeholders, troubleshooting and resolving defined requests ranging from user management to more complex requests by conducting analysis, diagnosis and resolution of technology related problems, ensuring service stability.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
8-10 years
Proven experience in building cross-functional relationships and working with colleagues across the organisation. Production support experience including working from a support queue managing SLAs and working with end users. Proven ability to design and implement new processes and facilitate user adoption

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Examining Information
• Exploring Possibilities
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Team Working

Technical Competencies:

• Incident and Problem Management
• IT Applications
• IT Programme Management
• Service Management Processes
• Stakeholder Management