Spvr/Lead - Customer Service

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
Responsibilities

• Responsibility for the daily running of the CS team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilised correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately.
• To ensure that all customers receive the highest level of customer service and departmental standards remain high.
• Observe and evaluate the team's performance and offer assistance/ support to All CS staff and Team leaders.
• Ensure all members of staff are up to date and fully trained on all new guidelines / SOP's and technological changes.
• Conduct regular CS meetings to discuss the general running of the department.
• Identify areas where change may be required and implement the change if appropriate.
• Responsible for recruitment and Training of all new Personnel to the department.
• Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.
• Hold regular meetings with CS Team leaders to ensure continued staff development.

Skills and Knowledge:

• Able to follow procedures & instructions
• Able to take on projects at the request of management
• Able to provide relevant information on request
• Good communication skills - verbally & written
• Personal Attributes and Disposition:
• Ability to work as part of a team and independently
• Have excellent interpersonal skills
• Remains Calm under pressure
• Flexible attitude - for working shifts and last minute coverage
• High attention to detail
• Uses own initiative
• Able to prioritise workload

What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Gross Salary Range (Monthly)
€3,031.27 - €4,330.36
Affiliated Companies:
Affiliated Companies: Integrated Commercialization, LLC