Sr Customer Desk Planner

Oversees and/or performs Demand planning for a specific operations area trough directly communication with Customers, Commercial and Production Planning departments, critical to plant short to long term operations performance by creating monthly Sales Inventory Operations Plan.

KEY RESPONSABILITIES

• Oversees Sales Order Management
• Oversees customer service team electronic digital information (EDI) workflow process
• Prepares and presents Global Demand Plan for short term.
• Handling expedites requests from the Customer
• Providing recovery dates for any schedules that will not ship on time
• Coordinating transportation/logistics with shipping department and Customer
• Oversees and provides weekly and monthly components forecast of sales/Demand Plan
• Direct interface with customer for expediting and order placement issues
• Oversees CS Team forecasting for current plus 3 months
• Oversees CS team of proper COPQ creation for customers

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• 5+ years of relevant experiencer on production, planning or master production scheduling functions
• English 80%
• Strong analytical, decision making, people development, team oriented and problem-solving skills.
• Possess excellent organizational ability and effectively with internal and external parties
• SAP preferred