Sr Customer Service Representative

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

How will you make an impact?

The Sr Customer Service Representative role at Thermo Fisher Scientific Inc. offers you an outstanding chance to be part of a dynamic, multi-cultural team.

What will you do?

• Build, assign, and action tickets in the C4S ticketing system as needed.
• Document all required information, ensuring work instructions and operating procedures are up to date.
• Perform invoicing activities, including investigating, finalizing, and sending invoices to customers.
• Analyze and cross-check data in the ticketing system and SAP, highlighting differences to involved parties.
• Participate in dispute resolution by updating teams with necessary information.
• Contribute to customer data maintenance, liaising with the Master Data team on account modification requests.
• Efficiently handle and resolve blocking issues, critical issues, and customer concerns.
• Actively participate in ongoing process improvement and standardization to boost efficiency.
• Build and maintain relationships with field service technicians, sales department, dispatching team, and additional business unit accounts.

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• A minimum of 1 year's customer service experience is preferred.
• Requires a high school diploma or equivalent experience; a Bachelor's Degree or equivalent experience is preferred.
• Proficiency in English, both written and verbal.
• Proficient in Microsoft Office.
• Approach that prioritizes customer needs and effective communication skills.
• Outstanding attention to detail and accuracy in the workplace.
• Ability to prioritize effectively and multitask under deadlines.
• Understanding of financial closing dates (Quarter Ends, Year Ends) is an advantage.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Experience with SAP, C4S, and Genesys is preferred but not essential.