Sr. Customer Service Representative

Overview: BRMi is seeking a Sr. Customer Service Representative. The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages. **FT onsite in San Antonio, TX** Schedule: 7:45AM – 5:00 PM. CST Benefits: • Comprehensive Medical, Dental, and Vision Insurance • Employer-Paid Life Insurance • Employer-Paid Short-Term and Long-Term Disability Insurance • 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays • Educational Assistance Salary: 45k-60k Click here to learn about BRMi's culture. Click here to see BRMi’s Glassdoor reviewsResponsibilities: • Range from simple to complex in nature • Cover a wide variety of subject matter areas • Completing wire transfers • Assisting with account inquiries • Performing general account maintenance • Assisting with online and mobile banking questions or problems • Conducting account closures • Processing data entries • Educating customers on self-service options • Performing other off-phone duties as assigned • Provide a positive customer experience to improve satisfaction • Follow established policies, procedures, and guidelines • Communicate effectively, both written and verbalQualifications: • Ability to multi-task • Think independently while working as part of a team • Demonstrate flexibility and adaptability to change • Strong critical-thinking and problem-solving skills • Ability to multi-task • Adaptable to change through regular feedback • Self-motivated, people-oriented team player • Capacity to tactfully handle customer concerns • Excellent verbal, written, and active listening skills • Careful attention to detail and time management • Proficiency in basic computer skills and ability to navigate multiple software systems • Minimum of one year customer service experience • 1–3 years’ experience working in a contact center environment • Banking experience-Desired • Proficient in Microsoft Word, Excel, and Outlook ** BRMi will not sponsor applicants for work visas for this position.** **This is a W2 opportunity only** EOE/Minorities/Females/Vet/Disabled We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.