Sr Manager, Professional Services APJ

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Join Thermo Fisher Scientific Inc. as a Sr. Manager Professional Services in APJ, USA, and seize this outstanding opportunity to lead a world-class team in a dynamic and encouraging environment. Be part of our ambitious mission to make significant contributions to the world.

Key Responsibilities:

• Serve as a trusted partner to regional and global teams, ensuring flawless coordination and growth.
• Lead and manage a multi-national engineering team to successfully implement business objectives.
• Coordinate customer relationships and address blocking issues with a focus on delivering outstanding experiences.
• Collaborate with sales leadership to determine and articulate clear responses to customer needs.
• Achieve and exceed revenue and profitability goals.
• Collaborate closely with support, product management, and engineering teams to ensure customer happiness.
• Track and report key performance indicators, optimizing delivery capacity and resource utilization.
• Drive continuous process improvements, ensuring compliance with quality management standards.
• Facilitate engaging and informative team and customer meetings.
• Implement a consistent methodology across the global services organization.
• Build and lead a motivated team, investing in their development and career growth.
• Provide support for departmental processes when faced with a blocking issue.
• Contribute to the evolution of the Global Services organization by attracting and retaining top talent.
• Foster a culture of continuous improvement, innovation, and learning.
• Perform other duties as necessary.

Minimum Requirements/Qualifications:

• Bachelor's or master's degree in CS, Engineering, Life Sciences, or equivalent.
• At least 10 years of relevant experience in leading regional enterprise software services teams.
• Experience with software and services for clinical diagnostics is desirable.
• Proven leadership in managing multi-national informatics software services teams.
• Extensive knowledge of enterprise software services in life and laboratory sciences.
• General awareness of market trends and key players in the life and laboratory informatics space.
• Experience in a matrix organization delivering shared objectives in a global environment.
• Demonstrates a strong understanding of business insight and a focus on customer needs.
• Ability to innovate, prioritize workload, and work under pressure.
• Willingness to travel.

Non-Negotiable Hiring Criteria:

• Strong written and oral communication skills.
• Outstanding interpersonal and organizational skills.
• Proficiency in English; proficiency in Japanese is highly desirable.
• Demonstration of Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.