Sr Solution Consultant

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started.
The UKG Services team is a leading provider of workforce management (WFM) and human capital management (HCM) solutions. Our comprehensive suite of services includes implementation, consulting, training, and support. All designed to help organisations optimise their workforce strategies and achieve operational excellence.

At UKG, you get more than just a job. You get to work with purpose. We are committed to delivering innovative solutions that empower businesses to manage their most valuable asset-people.

Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

About The Role

We are in search of a Senior Solutions Consultant who has a passion for strategic consulting, implementing solutions that provide significant benefits, building relationships and delivering outstanding customer service and outcomes.

As a Senior Solutions Consultant, you will sculpt the design of the solution and utilise the defined implementation process to meet the established implementation milestones and targeted completion dates. You will be viewed as a trusted advisor for Workforce Management within the Retail & Hospitality Line of Business. You will also work in a team environment remotely or at customer sites to implement and support products that UKG delivers to its customers and will work closely with the UKG Project Managers and peers to accomplish activities along a set and proven methodology.

In this role, you will be responsible for:

· Provision of industry and workforce management expertise and rostering best practice to benefit customers and colleagues

· Using professional consulting concepts, implement software in various environments

· Review business process analysis

· Configure solution applications

· Follow practices and procedures in analysing a variety of business situations or data requiring a review of a variety of factors

· Provide knowledge transfer for customers

· Analyse requirements and creating documentation, diagrams and feature specifications

· Leading workshops and sessions to drive informed decision making and gather requirements

· Advise customers on system configuration, industry specific features and system processes and procedures

· Work with product management, clients and peers to suggest ideas for the improvement of the solutions and outcomes

Qualifications:

· At least 5 years of experience in the delivery and implementation of SaaS solutions

· Bachelor's Degree or equivalent

· Either solution or industry experience in workforce management

· A thorough understanding of business, process and technology relating to workforce management

· Broad knowledge of labour management, rostering, HR / Payroll, ERP, or similar domain product/systems

· Ideal to have working experience in a healthcare environment with rostering solutions

· Flexibility to travel as needed

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].