Sr UX Researcher

Location

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.

What Will You Do?

Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the public's experience with a range of government services. As consultants to our federal clients, you will be part of a cross-functional team applying human-centered design methods and innovation to deliver enterprise modernization at scale. This role is uniquely positioned to positively impact digital civic engagement.

At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world. 

Responsibilities

• Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
• Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
• Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
• Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to build understanding and guide delivery
• Leading the development and maintenance of research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
• Mentoring and coaching junior researchers, and sharing knowledge and best practices with the team to promote a culture of innovation and continuous improvement
• Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
• Building and maintaining relationships with clients and stakeholders, and providing thought leadership in UX research to drive business growth and innovation
• Staying up-to-date with the latest research trends, tools, and techniques, and driving innovation and experimentation in the research function

Qualifications

• Bachelor’s or Master's degree in UX research, human-computer interaction, psychology, sociology, or a related field
• 10+ years of experience in UX research, preferably in a federal consulting or government environment, 10+ years of experience total
• Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies
• Proven ability to lead research strategy and execution for multiple projects simultaneously
• Confident application of user-centered design principles and methodologies
• Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders
• Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function
• Willingness to learn and grow in a fast-paced and dynamic environment
• Must be able to pass and maintain a Public Trust security clearance

Perks & benefits

Competitive base salary

Flex hours

Work from home flexibility

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability

Company provided life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

New business referral bonus

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.