Sr. eCommerce Manager

About Pendulum:

Pendulum® is leading a revolution that is occurring around the world to improve physical and mental health by first understanding, then restoring and enhancing the human microbiome. 

Studies have shown that our microbiome (the bacterial communities in and on our bodies) is linked to everything from metabolism and diabetes, to longevity, weight loss, healthy immune systems, cancer prevention, feelings of well-being, inflammatory bowel disease, and even healthy skin. We have just scratched the surface on understanding the impact that our microbiome has on our lives. During early life we develop a diverse and balanced microbiome that plays a critical role in shaping our long-term health. Over our lives, a combination of diet, lifestyle, antibiotics, and aging can decrease the effectiveness of our microbiome.

Pendulum recognized the enormous impact they could have on people’s lives if they were able to address the imbalances in the microbiome. To accomplish this, Pendulum created proprietary probiotic pipelines and a unique discovery platform to identify key, novel bacterial strains and the prebiotics that feed them. The company has also built and developed the world’s first manufacturing technology to produce bacteria in an anaerobic (oxygen-free) environment at scale.

The medical probiotics that Pendulum has formulated have transformed the consumer probiotics market into a new category of therapeutic offerings that deliver the power and efficacy of a pharmaceutical with the safety and accessibility of a natural probiotic. Due to Pendulum’s explosive revenue and customer growth over the last two years, the company earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.

If you’re interested in improving the lives of people globally and you love working in a cross-functional, collaborative, inspiring environment, please continue reading.

Position Summary:

We are seeking a dynamic and experienced Senior E-commerce Manager to oversee and optimize our website dedicated to serving healthcare professionals. This role is critical in driving revenue growth, enhancing the user experience, and ensuring that our online presence meets the unique needs of medical practitioners and healthcare providers. The ideal candidate will have a proven track record in e-commerce strategy, a deep understanding of the healthcare industry, and the ability to manage cross-functional teams to achieve business goals.

What You'll Do:

• E-commerce Strategy and Management
• Develop and execute a comprehensive e-commerce strategy tailored to healthcare professionals.
• Analyze market trends, customer behavior, and competitive activity to identify growth opportunities.
• Oversee website performance, functionality, and optimization to enhance user experience and drive conversions.
• Website Operations and Performance
• Manage product listings, pricing strategies, and inventory visibility to ensure accurate and timely availability.
• Collaborate with IT and design teams to implement updates, enhancements, and troubleshooting for the website.
• Ensure compliance with healthcare regulations and industry standards in all online activities.
• Run A/B and manage A/B tests and other campaigns to improve website performance and conversion rate.
• Customer Experience
• Develop and implement initiatives to enhance the digital shopping experience for healthcare professionals.
• Monitor and respond to customer feedback, ensuring high satisfaction and loyalty.
• Provide educational resources or tools that align with the professional needs of the audience.
• Analytics and Reporting
• Monitor KPIs such as conversion rates, average order value, and customer lifetime value.
• Utilize analytics tools to identify trends, opportunities, and areas for improvement.
• Prepare and present performance reports to stakeholders, including insights and actionable strategies.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• 5+ years of experience in e-commerce
• Experience in the healthcare or medical industry strongly preferred.
• Proficiency in Shopify
• Strong analytical skills and familiarity with tools like Google Analytics, Tableau, or similar.
• Exceptional communication and project management skills.
• Ability to navigate regulatory considerations within the healthcare industry.

•  $150,000- $180,000
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity