Sr. Key Account Analyst

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Manage relationships with internal stakeholders to ensure smooth coordination and communication.
• Analyze data to monitor volume performance, parcel flow, and shipment processes, providing daily, weekly, and monthly reports.
• Oversee shipments from inbound to delivery, resolving issues promptly and meeting operational KPIs.
• Provide feedback and insights on account performance, including actionable suggestions to achieve business goals.
• Handle low to medium-risk projects, focusing on process improvements and enhanced client servicing.
• Collaborate with the Head of Retail on additional tasks to support operational efficiency.
• Address client concerns and ensure high levels of satisfaction.

Requirements

• Bachelor's Degree in a relevant field.
• Minimum of 2 years of experience in Account Management, Operations, Data Analytics, Project Management, or Client Coordination.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fluent in both Bahasa and English.
• Strong problem-solving, communication, negotiation, and interpersonal skills.
• Data-driven mindset with attention to detail and a proactive approach.
• Ability to work effectively in a team and handle multiple tasks in a fast-paced environment.