Sr. Manager, Global Analytic Insights

Concentrix Other US Location

Company

Concentrix

Location

Other US Location

Type

Full Time

Job Description

Job Title:

Sr. Manager, Global Analytic Insights

Job Description

Support effective and efficient delivery of assigned transformation initiative(s), assist in designing, modeling and implementing new or modified business process solutions. Partner with delivery teams to drive continuous improvement by using data to identify opportunities for improvement, develop and present business case justifications for pursuing opportunities, and working with account leadership/executives to leverage continuous improvement models, tools, and technology to achieve measurable results.

  • Support the Transformation Lead by actively owning Releases / Sub-projects within the master project / Epic
  • Conduct research, perform advanced statistical analysis, and interpret multifaceted business data to support diagnostic assessments
  • Identify opportunities, solutions and benefits. Considers alternative options and identifies pros and cons of the solutions to find best fit
  • Create Customer Journey Maps and Process Mapping to develop an optimized future state experience and design, incorporating technological enhancements
  • Create User Stories, activity diagrams to map processes and data flow in their assigned projects
  • Create slides, charts and information packs that provide accurate and engaging visual materials for stakeholders from a range of levels and backgrounds
  • Proactively manage the risk register and risk process within the project, ensuring mitigating actions are in place and managed, and escalating as appropriate.
  • Create Benefit Summary/Case, detailed RACI matrix and Cost Benefit Analysis of initiatives in assigned projects
  • Monitor project and initiatives from proposal to benefits realization

Location:

PHL Muntinlupa - Alabang 3

Language Requirements:

Time Type:

Full time

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Date Posted

09/08/2024

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