Sr. Manager, Professional Services

WellSky • York ON

Company

WellSky

Location

York ON

Type

Full Time

Job Description

The Sr. Manager, Professional Services is responsible for directing and motivating Consultants through the coordination and execution of project activities during implementation and training of software.  Ensure project success, satisfaction of contractual obligations, and transition of clients to a post-implementation customer support program during the professional services engagement. Responding timely and resolving customer cases that have escalated priority.   

A day in the life!

You will be responsible for the following:

  • Ensures Consultants complete projects in timely manner. 
  • Motivates team of Consultants.
  • Implements initiatives and processes to improve all aspects of Technical Service Delivery.
  • Facilitates resolution of escalated cases, bringing in necessary resources from other departments if necessary.
  • Ensures Customer Care Technical Analysts maintain SLOs and deliver quality support.
  • Responsible for recruitment, selection, hiring, compensation management, and performance management of direct reports.
  • Maintains client satisfaction with services provided by Consultants. 

Do you have what it takes?

Required Experience:

  • Bachelor’s degree 
  • 8+ years’ experience in technical project implementation and/or customer support 
  • Excellent leadership, employee development, coaching skills
  • Able to travel up to 50%, additional travel may be required depending on customer needs 

Do you stand above the rest?

Preferred Experience:  

  • Master’s degree  
  • Experience in healthcare support 
  • Experience with medical billing and insurance 

 Additional Requirements:   

  • Prolonged periods of sitting at a desk and working on a computer (laptop) 
  • Willing to work additional or irregular hours as needed and allowed by local regulations  

About WellSky

WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-generation software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks, cell therapy labs, blood centers, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to ultimately help more people thrive.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, including generous paid time off programming, and a casual and fun environment that encourages quality, creativity, and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All U.S.-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. 

Apply Now

Date Posted

10/23/2022

Views

19

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