Sr. Product Manager - AI Capabilities

AI at Zapier

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Job Posted: 12/03/2025

Location: North America (Canada & United States)

Hi there! My name is Anna Marie (or sometimes AMC) and I’m the Head of Zapier's AI orchestration an experimental AI workspace and this role will report to me . I'm seeking a Sr. Product Manager to lead the vision and execution of Zapier’s AI Capabilities team — the group building the shared foundation that will power all of our runtime AI products including Agents Chatbots and AI by Zapier .

As a Senior PM for AI Capabilities you’ll define and deliver the platform that will make every AI experience at Zapier smarter faster and more reliable. This is a foundational role: the AI Capabilities platform is just starting up; you’ll help design it from the ground up.

You’ll partner closely with engineering design and product teams across Zapier to build the APIs runtime infrastructure and orchestration layers that will power our next generation of AI-driven automation. Your mission is to make it effortless for AI product teams to deliver features that delight users; without reinventing the wheel every time.

You’ll collaborate cross-functionally to:

• Build the shared platform and APIs that power AI across Zapier’s 8000+ integrations.

• Partner with product teams to unify and evolve our AI runtimes into a single reliable orchestration layer.

• Enable AI teams to focus on delivering features that matter while your platform handles the underlying complexity. Translate cutting-edge AI and LLM capabilities into reusable well-designed services.

• Define success metrics that ensure your platform drives measurable quality reliability and developer velocity.

Zapier is uniquely positioned for this moment: with deep integration capabilities a vast ecosystem and millions of users already automating their work your platform will set the foundation for how AI experiences are built and scaled at Zapier.

If you’re excited about shaping the core platform that thousands of AI experiences will rely on read on.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

If you're passionate about building intelligent user-facing AI products and want to define how agents will work across thousands of tools we’d love to hear from you.

About You

• You’re an experienced Product Manager with a strong technical foundation. You’ve worked on deeply technical or platform-oriented products; things like developer platforms ML infrastructure or AI/LLM (Large Language Model)-based systems. You’re comfortable navigating complex systems and working hand-in-hand with engineers to make them simple scalable and reliable.

• You’re a builder at heart. This is a greenfield effort so you thrive in ambiguity. You can take a blank canvas gather input from multiple stakeholders and turn it into a clear roadmap that balances technical feasibility with product impact.

• You’re self-directed and collaborative. You excel in prioritization roadmap planning and leading cross-functional teams from ideation to launch. You’re transparent with your stakeholders and skilled at overcoming roadblocks to continue delivering value.

• You’re bold pragmatic and obsessed with results. You set big goals and you back them up with diligence on why they matter and how we’ll achieve them. You are committed to delivering measurable business outcomes.

• You are a skilled communicator. Zapier is a 100% remote team and relies heavily on asynchronous communication. You excel at selecting the right tools and communication styles whether you’re articulating your team’s vision roadmap and progress or building momentum across the company.

• You are available for team meetings between 10am - 3pm ET. While we often communicate asynchronously product teams have 5 overlapping business hours for team meetings and effective collaboration.

What You’ll Do

• Lead Product Vision and Strategy for Zapier’s AI Capabilities platform aligning it with our broader company and AI goals.

• Work cross-functionally with engineering and other AI product teams to deliver the shared APIs and infrastructure that enable AI-powered experiences.

• Shape the developer experience for internal teams who will build on top of this platform ensuring ergonomics reliability and ease of use.

• Translate AI/LLM capabilities into productized components that power new user experiences.

• Partner with multiple AI product teams (Agents Chatbots AI by Zapier) to unify runtimes into a single reliable AI orchestration service.

• Define success metrics and use data to inform prioritization roadmap decisions and iteration.