Sr. Salesforce Business Analyst (Hybrid- Oak Brook)

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
The Sr. Salesforce Business Analyst will work closely with stakeholders to understand various business processes, identify, and document detailed requirements, and translate findings into effective solutions using Salesforce.com. The person in this role will be responsible for developing the business current and future business flow, manage the process for development leveraging Agile development process, validating the design and business flow with the business, drafting communications/release notes, participating in QA/UAT, develop and delivering training, and analyzing and documenting complex sales/service and operational processes and workflows.

• Collaborate with stakeholders to understand business processes and requirements
• Document and Design Salesforce.com functionality to meet business needs.
• Develop and test enhancements to existing Salesforce.com setup and workflows.
• Document business processes and Salesforce.com solutions for end-users
• Provide support for users of the Salesforce.com system.
• Participate in cross-functional projects and initiatives as needed.
• Stay up-to-date with Salesforce.com upgrades and releases, and evaluate their impact on our business processes
• Foster strong cross-functional relationships with key stakeholders to identify and resolve issues
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree or equivalent experience
• 4-7 years of applicable experience
• Ability, experience or a working knowledge of the following tools: Sale Cloud, Service Cloud, Financial Services Cloud, CRM Analytics (aka: Einstein Analytics)
• 4+ years of experience as a Salesforce.com Business Analyst or Administrator
• Strong knowledge of Salesforce.com capabilities and limitations.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Salesforce.com Certification is desired, but not required (e.g., Salesforce Administrator).
• Experience in Financial Services is desired, but not required
• 4+ years of experience in mapping requirements for Service Cloud or Financial Service Cloud or Financial Services operations is desired

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
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