Sr. Service Now Developer/Administrator

Sr. Service Now Developer/Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

What You'll Get to Do:

The Sr. Service Now Developer/Admin is responsible for designing, developing, and maintaining ServiceNow solutions. They will work with teammates and customers to gather requirements and develop solutions. They must have a strong understanding of the ServiceNow platform and experience in application development using a variety of languages and SDLC best practices.

More About the Role:

• Responsible for the continuous review of new ServiceNow modules, other commercially available software to ensure the ServiceNow platform and tools remain current.
• Responsible for the configuration and administration of solutions within the ServiceNow environment across the enterprise while ensuring system health.
• Configure, customize, script, and develop the ServiceNow platform using industry best practices.
• Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes, including version upgrades, to the environment.
• Meet with service owners to gather specifications, document requirements, and deliver product releases to meet project objectives and business needs.
• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality within the CMDB.
• Build workflows from service owner requirements including requests, request items and tasks.
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities.
• Create views and reports as needed to illustrate service performance and demonstrate business value.
• Developing and collaborating as part of an DevOps team.
• Develop clear and concise technical & process documentation.
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.

You'll Bring These Qualifications:

• 3+ years of ServiceNow development, configuration, and administration experience.
• Bachelor's Degree in related field and /or 5+ years of experience in IT Operations.
• Experience with Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP), PowerShell, SaaS applications, network operations (networks, protocols, and email [SMTP, POP3]).
• Experience and knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases.
• Experience with development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
• ITIL v4 certification

These Qualifications Would be Nice to Have:

• SNOW Certified System administrator.
• SNOW Certified Application Developer.
• SNOW Certified Implementation Specialist.

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.