Sr. SMB Account Manager

Navan is looking for exceptional Account Managers to scale our SMB segment. This segment is growing and changing quickly, so we need adaptable and strategic AMs to be a part of building this team. As an early member of the team you will have more opportunities to work strategically and collaboratively with other teams than you might in a more traditional role. Our team is passionate about working collaboratively and actioning on our own feedback.
What You'll Do:

• Master the Navan value proposition, solutions, and products
• Establish consultative, results-driven relationships with multiple customers swiftly
• Respond to customer requests whether they are experiencing a bug or requesting a training
  
  • Help customers through appropriate escalation steps to other teams
  • Problem solve for customers by any means necessary and create new processes where necessary
• Provide feedback to scaled AM and product teams and think strategically about optimizing our team
• Monitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenue

What We're Looking For:

• 1+ year(s) of working experience within a success/support environment
• Strategic: We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problems
• Strong communicator: You’ll have to work with many teams, and many customers (some not so happy). You’ll have to be empathetic and specific in communicating about different technical issues
• Organized: Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accounts
• Adaptable: You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quickly
• Curious: You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issue
• Collaborator: you enjoy working with others, providing feedback and helping your team streamline their process
• Bachelor’s degree preferred but not required