Sr. Technical Functional Analyst - CCM

Description and Requirements
Role Value Proposition:
In this role you will make an impact by supporting a suite of applications that utilize common architecture solutions to develop a common look and feel, meeting US Correspondence Standards for MetLife's customer communications. Customer Communication Management (CCM) is part of the US Technology Shared Services organization that facilitates strategic technology for document output design, generation, and delivery.
We are looking for a talented Senior Technical Functional Analyst to analyze existing systems and business processes, identify process and system improvement strategies, and provide project management services. Translate business product owner needs into solution designs using industry best practices, techniques, and deliverables. This is a great growth opportunity for a highly motivated individual with room to explore different common technologies for many Lines of Business.
Key Responsibilities:

• Elicit, analyze, and document functional requirements and rules.
• Participate in the backlog prioritization/grooming.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.
• Provide functional and configuration support for a specific COTS/SaaS.
• Involved in all implementations, testing, integration, and issue resolution around COTS/SaaS solutions.
• Create technical user manuals, system configuration documents, and other technical reports.
• Lead operational and production support with the ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identify underlying problems, research potential solutions, and propose necessary actions in business workflow and processes.

Essential Business Experience and Technical Skills:
Required:

• 3-5 years of FSA experience or comparable business experience.
• 2-3 years of experience with Customer Communications Management (CCM).
• Familiar with data chronological model (CDM) - Data Lineage, Data definition, etc.
• Strong analytical skills and attention to detail required.
• Great communication and presentation skills.
• Highly organized with the ability to multi-task.
• Proficiency in Microsoft Office products.

Preferred:

• Degree in Computer Science, Information Systems, or other related field preferred or equivalent work experience.
• Experience with Quadient Digital Advantage Suite and Dynamic Communications.
• Experience in cloud implementation/migrations is highly desired.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is $100,000 - $130,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$100,000 - $130,000
#BI-Hybrid