Sr.Resident Solutions Engineer

At HashiCorp we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world who rely on our solutions to provision secure connect and run their critical applications to deliver crucial services communications tools and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

The Resident Solutions Engineer (RSE) combines automation infrastructure management and reliability practices to ensure efficient software delivery and system stability. They develop CI/CD pipelines automate infrastructure provisioning monitor system health optimize performance and implement security and compliance measures. Their goal is to enhance deployment speed resilience and operational efficiency while minimizing downtime and incidents.

The RSE role has proven instrumental in accelerating time-to-value for HashiCorp customers guiding organizations through multidimensional challenges and enabling innovation with scalable cutting-edge solutions.

1. Infrastructure and Service Management
   1. Build infrastructure provisioning pipelines using tools such as Terraform  Ansible and Packer.
   2. Build change management pipelines for validating adjustments to service configurations.
   3. Build self-service onboarding processes to standardize and simplify consumption of the central platform and its associated components.
   4. Tune service and infrastructure performance based on observability data.
   5. Build Proof of Value (PoV) environments to showcase the integrated capabilities of IBM software to customers.
   6. Stay abreast of emerging technologies trends and best practices sharing insights and recommendations with both internal and customer audiences.
2. Observability and Reporting
   1. Build robust service and platform monitoring that provides insight into key performance metrics as well as user experience data to inform improvements to the central platform and its associated components.
   2. Track changes in consumption data to inform business value conversations with customer stakeholders.
   3. Build executive reporting dashboards to inform technical strategy discussions at the Resident Solutions Architect (RSA) or Field CTO (FCTO) level.
3. Security and Compliance
   1. Incorporate security and compliance best practices into the implementation of IBM software through the appropriate configuration of policy mechanisms.
   2. Inform and enable incident response teams on key metrics associated with security and compliance events.

• 6 years of experience in software engineering architecture or related technical roles.
• Experience developing and deploying pipelines in GitHub GitLab Jenkins or similar.
• Experience building custom monitoring dashboards using Splunk Prometheus/Grafana etc.
• A proven track record of assisting with or leading cloud transformation at one or more organizations
• Familiarity with cloud service providers and their offerings common technical platforms and shared service management at scale.
• The ability to work independently executing on a provided roadmap.
• The ability to explain complex technical topics in simple terms.
• Japanese professional proficiency is a must. (N2 level minimum)
• Basic English proficiency is a must professional level proficiency is a plus.

• Working proficiency with one or more of the tools in the HashiCorp product suite is a plus.
• Experience as a technical lead on a platform engineering/SRE team is a plus.
• Cloud certifications are a plus.