Staff Assistant

• Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years

• No Sundays – 37.5 hour work week

• Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance

• Over 3 weeks of paid time off accrued during the first year

• Complimentary AAA Premier level membership

What we can offer you:

• Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 5PM

• Competitive Compensation: The starting base compensation for this position is $22.69 to $29.00 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Medical, Dental, Vision, and Prescription coverage

• Over 3 weeks of paid time off accrued during the first year

• 8 Paid Holidays

• Paid time off to volunteer

• Tuition reimbursement

• 401(K) plan with company match up to 7%

The primary duties of the Staff Assistant are:

• Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals

• Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books, and triptiks)

• Answer incoming overflow calls for Roadside Assistance during high call volumes

• Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately

• Support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values.

• Lead, guide, and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager

• Serve as backup to the cashiers

Minimum Qualifications:

• Have a high school diploma/GED

• Minimum of three (3) years of previous sales and/or customer service experience

• Have effective communication skills both written and oral

• Proficient computer skills including the ability to multitask on several websites and programs

• Ability to read maps and geography knowledge a plus

• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

• Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Sales