Staff Product Designer - Tax Credits

About Design at Gusto:

Product Design at Gusto is made up of over 80 creative collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design Research Writing Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product Engineering Data and Marketing to design build and ship experiences that make a difference. We are passionate advocates for thoughtful crafted and inclusive experiences and we believe great design can make hard things possible even delightful. Read more about Design at Gusto.

About the Team:

At Gusto we're dedicated to simplifying the complex world of business operations. As a powerful People Platform we offer a comprehensive suite of essential products including payroll benefits time tracking and more all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart.

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business.

About the Opportunity:

As a Staff Product Designer for Tax Credits you’ll help scale and evolve a product that’s in its early days. Each year small businesses leave millions of dollars in tax credits unclaimed because the process is confusing compliance-heavy and stressful. At Gusto we see a huge opportunity to change that. You’ll be responsible for designing beautiful intuitive end-to-end experiences that simplify this journey—turning government red tape into something approachable user-friendly and stress-free. This work is high-visibility and high-impact balancing technical compliance and service challenges in a space where design can truly unlock customer and business value. If you enjoy turning complex problems into elegant empowering solutions we’d love to hear from you.

Here’s what you’ll do day-to-day:

• Partner with cross-functional partners to define a long-term UX vision for Tax Credits and how it ladders into Gusto’s broader strategy.

• Shape product strategy roadmap team OKRs and project priorities through a design lens.

• Deepen our understanding of customers’ tax credit needs through research data and hands-on discovery.

• Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.

• Contribute to Gusto’s design community by sharing your skills perspective and mentorship.

• Champion our design system and platform standards evolving them through your product work.

Here’s what we're looking for:

• 8+ years of Product Design experience with a track record of leading design direction across teams and product areas.

• You are experienced in designing simple intuitive solutions in complex or technical domains—ideally in fintech platforms or services.

• You partner closely with PM and Eng to shape both roadmaps and system-level decisions ultimately ensuring better outcomes.

• You have a high bar for craft and stay hands-on to ensure thoughtful high-impact solutions reach customers.

• You think holistically designing cohesive customer journeys that span digital products and human support touchpoints.

• You thrive in ambiguity lead through action and are motivated by seeing real customer impact—not just shaping plans or decks.

• You bring strong opinions held loosely engage in constructive debate and help teams align quickly.

• You care deeply about Gusto’s mission and are passionate about empowering small businesses through world-class financial tools.

Our cash compensation range for this role is $146000/yr to $183000/yr in Denver & most remote locations and $177000/yr to $222000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.