Staff Product Manager - Trust Hub

See yourself at Twilio

Join the team as our next Staff Product Manager on Twilio’s Onboarding and Compliance product team.

About the job

Twilio is growing rapidly and is looking for a highly skilled and motivated Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer) and it is the gateway to accessing all of Twilio’s communication APIs. In this role you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.

Responsibilities

In this role you’ll:

• Develop communicate generate excitement for and obtain buy-in of the product vision strategy and roadmap that aligns with the company's goals and objectives.

• Lead cross-functional teams to drive planning design development and launch of products that execute on the vision

• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories

• Define key metrics to evaluate product performance constantly analyzing data to inform product decisions and measure success

• Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization

• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8 years of experience in product management in SaaS IaaS or PaaS

• Proven track record of leading successful product launches and driving product strategies

• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions get executive buy-in and drive towards measurable outcomes

• Excellent communication and interpersonal skills with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders

• Strong technical analytical and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals

• Initiative ownership and accountability to decode vague priorities manage conflicting inputs and drive initiatives forward against ambiguous and complex challenges

• Bachelor in Computer Science Engineering or equivalent practical experience

Desired:

• Experience building products/services related to APIs developer experience

Location

This role will be remote and based in the United States but is not eligible to be hired in CA CT NJ NY PA WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California Colorado Hawaii Illinois Maryland Massachusetts Minnesota New Jersey New York Vermont Washington D.C. and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado Hawaii Illinois Maryland Massachusetts Minnesota Vermont or Washington D.C. : $152500. - $190600.

• Based in New York New Jersey Washington State or California (outside of the San Francisco Bay area): $161500 - $201800.

• Based in the San Francisco Bay area California: $179400 - 224200.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance 401(k) retirement account paid sick time paid personal time off paid parental leave.

The successful candidate’s starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Applications for this role are intended to be accepted until 22nd November 2025 but may change based on business needs.