Staff Program Manager

Company Description

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Description

Job Title: Staff Program Manager, Platform

Locations: CST, EST US or Canada

Years of Experience: 8+ years

Reports to: Director, Program Management

A quick snapshot…

The Staff Program Manager plays a dual role of being customer-facing while working closely with cross-functional teams; including Product Delivery, Engineering, Product Marketing, Professional Services, Customer Success, Technical Support and more, in order to design and manage multiple projects and their teams, build new reusable templates and artifacts, troubleshoot and triage risks and issues and ensure the successful upgrade to Conga’s new platform in a timely manner.

Why it’s a big deal…

This is a mission critical role for Conga dedicated to ensuring the success of our early adopter customers, who are choosing to upgrade to Conga’s platform, which will eventually lead to a proven program for all of Conga’s customers to go through, to upgrade to the platform. 

Are you the person we’re looking for?

Project Management Skills - The Program Manager at Conga is responsible for the program direction, planning, execution, and launch of project implementations. This role requires 10 years of both deep program management experience and the ability to translate technical platform services requirements into actionable commits with the Product team.

Join the Program Management team at Conga to help drive the next phase of growth. You have a bias toward action and can break down complex problems into steps that drive product development with strong technical aptitude.

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions but initiating them as well. You are skilled at reading and adapting to different communication styles and managing technical discussions. When you speak you are clear and concise. Your strong listening skills foster connection with Engineering and Product and allow you to accurately collect the right information so you can resolve issues in the most expedient way. You will be the primary point of contact for the Platform Program, providing them with information, updates, and support throughout the program. Clear and effective communication is crucial to ensure participants understand their role, responsibilities, and the program's benefits.

Time. Willingness to understand you will be working with a global team/customer base. This means you know you may not necessarily be working “9 to 5” but are willing take a call either early in the morning or late in the evening to accommodate your global team members.

Technical Skills. This role is highly technical and deep understanding of software development, platform services and Jira is crucial in this role. While developing technical solutions is not in the scope of work, being able to understand and communicate solutions is a part of daily work. You will be expected to drive conversations and challenge solutions from a program perspective to influence decisions.

Experience. Prior work on with Saas Software Platform; Exposure to Conga’s products and/or Salesforce 

Certifications. You’ve continued your learning through certifications like Project Management Professional, Certified Scrum Master, or other formal certifications. 

Here’s what will give you an edge…

Innovative Thinking. You should be able to think on your feet and pivot easily when things need to change or move in a different direction in order to make our early adopters successful. You should be able to be innovative with finding new and creative solutions for problems we haven’t run into before.

Relationship Building. As the program manager, you will foster strong relationships with Engineering and Product leaders, acting as a liaison between them. Building rapport, addressing concerns, and ensuring a positive experience for participants will help drive engagement and successful results.

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please drop us a line. We'd love to hear from you!

Don’t meet every requirement for the role? 

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.

Compensation

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

The U.S. base salary range for this full-time position is $134,328 to $161,194. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

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Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.