Staff Technical IT Program Manager

Location: San Francisco, CA or Mountain View, CA

At Databricks, we are passionate about helping data teams solve the world's most challenging problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business.

Databricks Information Technology (IT), is a product-led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale in the face of incredible growth.

Databricks IT is looking for a Staff Program Manager to help build a strong practice of delivery and execution of projects to support the growth and scale the function globally as Databricks continues our hyper-growth. You will work closely with the product owners, leaders and partners across lines of business to define and shape ideas for business transformation projects into actionable plans aligned with best practices and long-term goals. As the Program Manager focussed on Business applications and NPI, you will responsible for planning and coordinating with multiple groups to deliver notable business value to our customers through enterprise-class product releases at a regular & frequent cadence. You will report to the Director of IT Product Specialist - Quoting and Billing as part of the CIO's organization.

The impact you will have:

• You will apply your experience with the software development life cycle models, your knowledge of Agile and traditional project management principles/practices your experience and blend them together in the right proportions that are best suited to achieve results.

• You will build and coordinate all aspects of a program, including: detailed project plans, resource allocations, risks/issues remediation, status reporting, budget management, and serve as the primary “go-to” person for project details.

• You will maintain a deep, technical end-to-end understanding of the solution being built, its upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.

• You will lead multiple concurrent programs varying in size, scope and complexity, spanning across several different teams and organizations.

• You will create communications that can be consumed at different levels of the organization – from executive-level presentations, to materials consumed by other teams.

• You will collaborate with Product Managers, Engineering leaders, Architects, and UX teams to deliver the important transformational programs in the IT CRM applications.

• You will identify risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.

• You will understand, surface, and understand technical challenges partnering with the Product Manager to guide the option that delivers the best customer experience.

• You will pursue delivery excellence to ensure success, and ensure all team members understand the goals, and success criteria. Uphold a culture of focus, delivery, and accountability across the organization

What we look for:

• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years of experience; or equivalent work experience.

• Software development, testing/UAT program management experience with large-scale programs in a mature PMO

• Understanding of cloud services, application hosting, operational practices and technical planning.

• Experience modulating the presentation of information based on your audience: from a C-level executive to an Individual Contributor.

• Experience leading broad programs across organizations in a matrixed, globally-diverse workforce.

• Experience using Agile/Scrum methodologies and an Agile certification - PMI-ACP,  SAFe or equivalent.

• Experience leading design and technical trade-off conversations to closure.

• Experience with applications such as Jira, or other backlog management tools and project management tools.

Benefits

• Comprehensive health coverage including medical, dental, and vision

• 401(k) Plan

• Equity awards

• Flexible time off

• Paid parental leave

• Family Planning

• Gym reimbursement

• Annual personal development fund

• Employee Assistance Program (EAP)

• Mental wellness resources