Staff User Researcher (Coinbase Developer Platform)

Coinbase Developer Platform (CDP) is building the developer tools to bring the world onchain.

Today, onchain development is slow, risky, and painful, even for the most experienced onchain developers. Our goal is to bring a million developers onchain by creating an easy to use and trusted developer experience. We build API and SDK products for developers like wallets, paymaster, staking, stablecoins, onchain data, and more.

We are a small team that moves like a startup at Coinbase, with a fast pace, strong ownership culture, and a relentless commitment to making developers happy.

We are looking for a UX Researcher to help us build products and tools that support the developer experience. By researching the usability and ease of integration, the developer journey, user types, opportunities to improve documentation, and the developer's overall experience you will drive material product impact. You will also empower and enable the product team to conduct their own research through your expert consultation and facilitation. 

What you’ll be doing

• Leading the UX Research function for our Developer Product Group, working in close partnership with the Design and Product teams - from large foundational and generative projects to evaluative, tactical, and investigative quick wins
• Coordinate and conduct mixed-methods research, including interviews, usability testing, concept testing, surveys, fieldwork, and other methods as needed
• Provide thoughtful guidance and education to stakeholders to turn vague business needs into actionable research questions
• Creatively think of new ways to enable the team to more easily gather their own feedback from developers.
• Craft research reports to clearly communicate your findings and make impactful design and product recommendations for the team.

What we look for in you

• 7+ years of user research experience, preferably with some experience in a lead role or primary point of contact for a large product area with many stakeholders
• Experience scaling UXR so that a variety of stakeholders can conduct effective and valuable research under your guidance
• Experience researching developer products and tools
• Working knowledge of general research principles (experimental design, bias, confounds, etc.) and UX research principles (usability testing, design thinking, etc.).
• Provides both confident team leadership and patient guidance to a range of stakeholder levels, including guiding designers and PMs through their own research
• Easily communicates complex concepts, with ability to influence strategy and decision making
• Can successfully manage project prioritization and multiple stakeholder relationships independently
• Experience with both moderated & unmoderated testing
• Collaborative attitude, team mentality, and humility 
• A learner’s mindset, seeing feedback as a chance to grow
• Interest in crypto or financial products

Nice to haves

• Research experience working with AI
• Experience as a developer
• User of Coinbase products

Job ID: GDUXR06US

*Answers to crypto-related questions may be used to evaluate your onchain experience