Standardisation Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Administrator – Standardisation Team

Permanent

Manchester: £23,280 - £25, 400

Smart Hybrid Working

Exams. That’s what AQA do. We deliver over 9 million examination results each year. We aim to Never Let a Learner Down.

You will be responsible for facilitating and supporting the standardisation meetings with teachers and examiners, both in person and remotely. You will support the preparation of those meetings, sending invitations and confirmations, supporting with IT issues and responding to telephone and email queries.

You will be working in a hybrid way, which fluctuates throughout the year depending upon the workload and business needs. When not directly involved in an exam series, you will be planning for the next – continuous improvement, only the very best is good enough.

What’s in it for me?

• A great pension which could see up to 18.5% combined contributions 

• 25 days annual leave with Bank Holidays and extra closure days at Christmas on top 

• Corporate access to the Headspace app and an employee assistance program 

• Newly refurbished office with a variety of individual and collaborative workspaces, a subsidised eatery, a games room, a yoga room and onsite gym

• Up to five days paid for volunteering outside of work 

• This is a really rewarding job. Not only do you support the people responsible for marking the exams, but you get to be part of a dedicated team who are collaborative, they support and encourage each other. During peak periods, you will support a team of seasonal staff – this is a good opportunity to develop your team leadership skills.

What will I need to succeed?

• The ability to build and maintain relationships with a variety of stakeholders and customers and able to navigate several IT systems.

• The skills to help assist lead high numbers of seasonal staff during our busy summer series, delegating and directing, escalating when appropriate

• You need to be able to talk with people, on the telephone and in meetings, and be able to proactively resolve issues, multi-tasking is what you excel at – resilience is key.

• Accuracy, attention to detail whilst working at pace and the ability to build meaningful working relationships are key to this role so if this is you, we would love to hear from you. 

What Next?

Applications close at midnight on Sunday 1 December 2024, just follow the link to apply, uploading your most recent CV and a cover letter explaining how your skills and experience match the job description.

Interviews will be via Teams in the week beginning 9 December.

We are hoping for you to be able to start at the beginning of January 2025

Every application will receive a response. 

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To support the team to prepare associates and develop strong relationships that lead to timely and accurate marking.Key result areas:
Customer (external or internal)
Timely and excellent customer service is provided when liaising with schools and associates using CRM systems and dealing with general queries.
Be flexible and responsive; take control of dealing with customers and associates both face to face and over the phone – agreeing actions with them and ensuring these are followed through.
Product and internal processes
Support the completion of key activities that are identified in the department plan.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and associates.
Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.
People and culture
Approach duties with a high degree of preparation and professionalism so that customers and associates have a great experience of AQA at every opportunity
Be the professional representative of AQA’s brand to our associates; both face to face and over the phone.
Lead a small group of temporary staff on one or more processes during peak periods to support the delivery of results to agreed time and quality parameters, including reporting and meeting internal and external SLAs.
Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives.
Drive personal performance, to achieve personal and organisational goals.
Key internal relationships:
Colleagues and associates
Customer Services
Orders Data Control and Results team
Resource Management team
Logistics teams across all departments
Key external relationships:
Schools and colleges
Associates
Key performance indicators:
Build exceptional relationships with our internal and external customer
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism.
Escalate potential issues in a timely manner
Person profile
Knowledge
P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works
A - Good working knowledge and understanding of administrative procedures and office IT applications
Qualification
A - Educated to degree level or experience in a similar role
Skills
A/I - Organise and supervise groups of staff
A/I - Implement change positively
I - Customer focused – deliver the best outcome from the customer perspective
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing
Behaviours
I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P - Personal contribution
I/P - Continuous excellence
Experience
A/I - Experience of working in a busy office environment or equivalent
I - Experience of supporting the successful delivery of business change
P - Experience of supporting the delivery of new processes or new technologies
A - Experience of delivering to multiple deadlines
I - Experience of working under pressure to deliver quality outcomes
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation