State Manager (VIC)

Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Job Description

The State Manager (Broker Sales) is responsible for overseeing the operations, growth, and performance of the company within a specific state or region.

This role involves managing a team, ensuring that business objectives are met and driving strategies for operational excellence.

The State Manager will work closely with senior leadership to implement strategy, monitor performance metrics and on-going staff development.

Qualifications

• 2 years + Sales/BDM experience, preferably within commercial finance.
• Proven ability to build long term relationships within the broker network.

Additional Information

Leadership and Team Management:

• Lead, develop, and manage a team of department heads or local managers within the state to ensure effective day-to-day operations.
• Foster a positive and high-performance culture.
• Conduct regular performance reviews, set goals, and provide on-going coaching and development for staff.

Operations Oversight:

• Oversee all business activities in the state, ensuring alignment with company goals and objectives.
• Resolve operational issues and identify opportunities for process improvement.

Financial Performance:

• Monitor and manage the state’s budget and financial performance
• Analyse reports, sales data, and other key metrics to assess performance and guide decision-making.
• Drive revenue growth and cost containment strategies within the state.

Strategic Planning and Execution:

• Develop and implement strategies to drive business growth, improve market share, and increase customer satisfaction in the state.
• Work closely with senior management to implement broader corporate initiatives and expand the company’s footprint within the state.
• Participate in long-term planning and contribute to setting the direction for the company’s state-level initiatives.

Customer and Stakeholder Relations:

• Build and maintain strong relationships with key internal and external stakeholders.
• Act as the company’s point of contact for major state accounts, addressing issues and resolving conflicts as they arise.
• Ensure the highest level of customer satisfaction through consistent service delivery and customer support.
• Retain a small portfolio of key brokers for continued business development.

Reporting and Analysis:

• Provide regular reports on business performance, challenges, and opportunities to senior management.
• Analyse market trends, competitor activity, and customer feedback to inform decision-making.
• Monitor KPIs and other performance metrics to ensure that business targets are being met.

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