Strategic Account Manager

Salary: £Competitive Salary, Company Car and excellent company benefits

Location: Hybrid - With National Travel

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

You will strategically lead the business relationship and customer journey for major, high profile brand customers - building long term relationships in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term. You will:

• Define and develop the customer strategy, the generation and growth of revenue and gross margin, by:
• To produce individual Account Management Plans for each client within the defined portfolio;
• The development of a Salesforce pipeline to manage and measure business growth, business development and contracts at risk;
• To manage customer contract expectations and service level agreements / key performance indicators; and
• To facilitate the cross-sell of all relevant Veolia group services.
• Deliver the strategy and ensure the customer journey is implemented, and to become the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, and maintain customer metrics as required and communicate to all key stakeholders.
• To ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.

What are we looking for?

• Previous large scale customer account management experience, being able to stay motivated whilst also keeping a team motivated
• A creative, innovative, solution focused attitude, with a high level of influencing and negotiation skills
• Proven leadership skills, leading field based sales teams.
• The ability to meet targets and deadlines, and high levels of commercial acumen.
• An understanding of the waste management industry would also be advantageous.

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What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.