Strategic Account Manager

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

Vestiaire Collective is looking for a Strategic Account Manager to join the B2C EMEA team in Paris.

About the role 🖥️

• The B2C team collaborates with our network of professional sellers located across EMEA and US markets. As a B2C Strategic Account Manager EMEA, you will oversee a portfolio of strategic sellers in Europe. Your primary objective will be to optimize the GMV generated by your accounts by building strong relationships, implementing growth strategies, and providing top-tier guidance on sales practices. You will report to the Team Leader B2C EMEA and collaborate closely with the B2C EMEA & Global team.

What you will do 👜

• Build and maintain strong, trust-based relationships with strategic accounts. Work cross functionally with product, tech, operations & marketing teams.
• Develop and implement strategies to maximize the growth, success and profitability of your portfolio. Provide weekly and monthly sales reports, identifying key seller insights & levers to ensure alignment with B2C EMEA commercial objectives.
• Collaborate on strategic projects aimed at enhancing the B2C EMEA team's performance and overall business objectives.
• Be responsible for educating sellers on best sales practices, including inventory management, pricing strategies, and promotional activities.
• Ensure that our clients receive exceptional sales and operational customer service, including day-to-day support and troubleshooting. 
• Aid in the planning and execution of B2C campaigns. Negotiate temporary discounts with your portfolio to boost campaign success.
• Participate in the onboarding process of new strategic accounts: from pitching the professional seller service to assisting in the implementation of our bulk tools / API integrations.

Who you are ⭐

• 3-5 years of experience as a key account manager, preferably within the e-commerce and/or fashion industry
• Proactive, detail-oriented, and organized, with experience in fast-paced, dynamic environments.
• Strong negotiation skills with a problem-solving attitude.
• Customer-focused and adept at utilizing data analytics to drive informed business decisions.
• Excellent interpersonal, communication and presentation skills. 
• Fluency in English and French is mandatory. Proficiency in another language (Spanish, Italian, or German) is a plus.
• Strong knowledge of Microsoft Office (particularly Excel). SQL proficiency is a plus. 

What we offer 🎁

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities 

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project, you will be eligible to free shares

Surveys show that women and members of underrepresented communities only apply for a job if they meet 100% of the required conditions. Does this sound like you? If so, Vestiaire Collective encourages you to reconsider your application. We look forward to receiving your application!

Vestiaire Collective is an equal opportunities employer