Summer Internship: Technical Solutions

The Position
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. We're working with over 75 of the world's leading electric and gas utilities to provide a personalized end-to-end customer energy experience that helps meet and accelerate carbon reduction goals. We are a certified B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Technical Solutions Intern to join our team and help us achieve our ambitious goals for our business and for the planet.
What you get to do:

• Work amongst a cohort of interns that will gain exposure to the energy industry, SaaS development, and Uplight's unique mission.
• Use a suite of Uplight tools to manage customer device enrollments.
• Apply critical thinking and basic data collection skills to make data-driven decisions and judgment calls.
• Facilitate regular customer responses and updates.
• Collaborate with the team on distinct process improvement projects to increase efficiency and scalability.
• Contribute to quality assurance to support high customer satisfaction.
• Replicate incoming customer issues and categorize for further investigation.
• Collaborate with Technical Solutions team members to gain an in-depth knowledge of Uplight's products and processes

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.
What you bring to Uplight:

• Strong alignment and passion for the Uplight values and mission
• Attention to detail and a close focus on quality, specifically with regards to comparing data.
• Ability to research and transcribe data accurately and efficiently.
• A self-starter, self-motivated mentality and ability to work with minimal guidance.
• Accountability for meeting quotas and deadlines - time management & effective communication with team members.
• Willingness and excitement to problem solve.
• Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills.
• Curiosity about and commitment to technology, energy efficiency, and your potential.

Salary Range : $18/hr-$20/hr (dependent on experience)
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.