Supervisor - Telephone Office

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities Provides work direction, education, orientation, training, and operational problem solving within the assigned Telephone Office work unit on a day-to-day basis. Assists Manager in developing and maintaining a customer-focused and efficient work unit that supports code team deployment along with follow-up, telephone operations and on call for departments throughout the establishment. Work unit is staffed 24-hours a day, seven-days a week. Communicates department policies and procedures and interprets departmental and institutional policies to staff. Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work unit. Must be flexible to respond to changing priorities and handle changing workflow. Serves as a professional example and team leader to staff members working all shifts. Responsible for the development and management of productivity statistics to support staffing and works collaboratively with Manager in expense management of work unit. Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit. Manages performance of staff, coaching, training, corrective action and provides feedback as necessary. Assures that all staff are knowledgeable regarding codes and can perform these functions without assistance after proper training, keeping in mind the safety of our patients and staff. Qualifications High School Diploma required with 2 years supervisory experience in a medical facility. Bachelor's degree is preferred with two years supervisory experience in a medical facility required. Must be able to demonstrate strong customer service, team building and leadership skills, assist the Manager with daily operations, and must be able to work independently without direct supervision. The ability to interact professionally with patients, guests and staff is a must. The position also requires strong spoken and written communication skills, problem solving skills, decisiveness, and the ability to cope with ambiguous situations. Proficient computer skills are required in Excel, internet and Word. After an appropriate training period, will be proficient with Telephone Office/Mayo Clinic applications. Exemption Status Exempt Compensation Detail $51,417.60 - $75,088.00/ year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details To be discussed more extensively at interview- Training Mon-Fri 8a-5p Once trained afternoon/evening with the potential of one weekend day. Weekend Schedule Flexible-ideally 10a-6p either Saturday or Sunday. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Andrea Hansen