Supply Chain Associate - 6 Month Contract

We believe there is a smarter, more data-driven way to make decisions in health . As we pass 1,000,000 genomic profiles analyzed and look to the future of our platform, we are now searching for a Supply Chain Associate who will be be part of a dynamic and exciting international team. Our SaaS DATA Platform combines deep expertise in life sciences and medical disciplines with mathematical capabilities in data computing.
Our mission is to bring data analytics solutions to market, to support healthcare professionals by maximizing the power of Data-Driven Medicine. SOPHiA GENETICS (NASDAQ: SOPH) combines collective intelligence in Genomics, Radiomics, clinical research data, the DDM - Data-Driven Medicine, we can ensure that the data used to help patients today will also benefit the patients of tomorrow.
Be part of our mission to disrupt the traditional healthcare model and democratize data driven medicine! SOPHiA GENETICS is looking for a talented Supply Chain Associate for a 6 month contract at our headquarters in Rolle, Switzerland.
Main responsabilities
Customer Order, Distribution and Logistics Management

• Coordinating transportation providers to ensure on time and proper movement of shipments
• Responding to customer inquiries and referring clients to the proper channels
• Reviewing customer purchase orders and shipping documents to ensure accuracy
• Entering customer purchase orders in structured systems
• Making special shipping arrangements as necessary
• Tracking and fixing shipping errors
• Ensuring that the quality of all services provided meets the required standards & customer requirement
• Developing processes that make the supply chain more efficient and organized

SOPHiA GENETICS Integrated Activities

• Manage SOPHiA Integrated processes according to internal procedures
• Track samples from pick up until delivery to the partners
• Answer to/Manage customers' requests, SBDMs and partners requests
• Generate weekly and monthly reports/statistics

Customer service

• Answering and communicating proactively in a courteous manner to any customers' telephone calls or email request.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems

Requirements

• Bachelor's in business Administration or Economics, or equivalent.
• 2-5 year experience in the field of logistics, customer service, or supply chain operations;
• Strong experience in customer support activities;
• Knowledge of ERP, knowledge of Dynamics365 appreciated;
• Knowledge of Pack Office (Excel, Word, PowerPoint);
• Fluent in French and English, and fluent in 3rd language appreciated;
• Experience in analytical consolidation of data information.

Benefits
You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.
Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup - 2020
• Top 10 European biotechs startup to watch - 2021
• Top 25 East-Coast Biotech to watch - 2021

Location: Rolle, Switzerland. Office-based, 2 days remote / 3 days on-site per week
Contract type: 6 Month Contract
Start: ASAP