Support Engineer

Syndigo enables commerce by supporting the efficient transfer of product information through its network of brands and their customers. The company provides descriptive product and nutritional information, images and other digital media, powered by deep analytics to empower engaging brand experiences online and in store. Through Syndigo’s integrated platform clients can publish, manage, syndicate and audit product content across the largest trading network of brands and recipients in the world.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Providing first responder support for production issues. Monitoring dashboards and logs for indicators of concern.
• Gauging and providing performance analysis of Syndigo customer facing systems.
• Providing software application support working alongside engineering teams bridging the gap between support and engineering.
• Work with support team to review and investigate problems in the code and data driving the customer experience.
• Work with DBA team for analysis on backend concerns around SQL and other data storage mechanisms.
• Work collaboratively with Architects, System Engineering, Quality Assurance, Design Analysts and Project Management.
• Build and create dashboards and tooling to automate repetitive needs around monitoring and support requests.
• Assist in training support personnel and provide tooling to help triage and solve problems.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• A bachelor's degree in computer science, information technology, or similar.
  • And/or coding bootcamp/codecamp accelerated learning program encouraged.
• Experience as a support engineer a plus.
• Knowledge C#, .NET, and browser/networking communication based triage/debugging.
• Exceptional ability to prioritize and diagnose problems.
• Experience in resolving customer queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to developers.
• Ability to keep up with innovation in application design.
• Exceptional written and verbal communication skills.

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